8:30 pm - This outage has been resolved. If, after power cycling your device, you still have issue, please call 877.883.2411 and select 2 for technical support. 5:45 pm - Techs are working diligently on-site to resolve this issue. There is no ETA at this time. 4:15 pm Update: Technicians are still working to restore service. We apologize for the inconvenience caused by this outage. 3 pm Update: Estimated time for restoration of service is now 3:30-4 due to road construction delays impacting the delivery of hardware to the site. There is currently a voice and internet outage affecting customers in the Tetonia area. Techs are on site working to resolve the issue.
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We’ve recently re-launched the Silver Star Home Zone App! If you have one of these routers, make sure you’ve got the app downloaded from the Google Play or Apple App Store! It’s your Wi-Fi, why not control it? With the app, you’re able to change your network name and password, see devices using your network, […]
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Wi-Fi has been around since 1999 and, as you may have guessed, has had 5 iterations since then. Wi-Fi 6 was just introduced in 2019 and wasn’t commonly seen until last year. If you’ve had us visit recently for an installation or maintenance appointment and we replaced your router, chances are you now have access […]
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Nowadays, getting fast, reliable Wi-Fi in our home networks is essential. We connect more devices than ever to Wi-Fi, including smartphones, tablets, laptops, and a growing list of smart devices. And we use them 24/7 for everything from video streaming and social media sharing to home automation and monitoring. And sometimes it seems like we’re […]
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The Who, What, When, Where & Why of Silver Star’s Broadband Expansion The following is part four of a four-part series that we hope will explain the details of how Silver Star is building out its fiber-optic network over the next 5-10 years. Broadband Grant Awards Are Like Winning the Lottery. Many variables need to […]
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The Who, What, When, Where & Why of Silver Star’s Broadband Expansion The following is part three of a four-part series that we hope will explain the details of how Silver Star is building out its fiber-optic network over the next 5-10 years. So, what about me? There have been questions about why Silver Star […]
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The Who, What, When, Where & Why of Silver Star’s Broadband Expansion The following is part two of a four-part series that we hope will explain the details of how Silver Star is building out its fiber-optic network over the next 5-10 years. As strange as this may sound, the COVID-19 pandemic has resulted in […]
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The Who, What, When, Where & Why of Silver Star’s Broadband Expansion The following is part one of a four-part series that we hope will help inform and explain the details of how Silver Star is building out its fiber-optic network over the next 5-10 years. Most everyone wants, needs and deserves an excellent internet […]
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On September 9, we held our first ever virtual event to answer questions residents of the southern part of Star Valley wanted answered. Allen Hoopes, our CEO, Barbara Sessions, our COO and VP, and Rob Heiner, our Supervisor of Engineering were asked questions by our host and Director of Marketing & Public Relations, Eric Gewiss. […]
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So many aspects of our interactions and errands have changed as part of COVID-19. It brought to our attention the need for more advanced remote support. That’s why we’ve begun using augmented reality! This will let our technicians see your devices through your phone’s camera (with your permission!) and assist with installation and troubleshooting without […]
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As part of Silver Star’s ongoing effort to deliver exceptional customer experiences through innovative uses of technology, we have implemented a new process to help you get your internet service turned up faster. Introducing the Leave in Place equipment program as part of Silver Star’s new Home Zone Premium offering! (More on Home Zone Premium […]
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