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Notice to Cable TV and Real Choice TV customers

Silver Star will be discontinuing TV services as of December 30th, 2019. View the announcement and FAQ on the Television page.

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Local service. Local touch. We’re here for you.

We want you to have the best possible experience with your Silver Star services. Our highly trained Customer Service and Service Center teams are here to help keep you up and running.

Please choose from the options below. If you do not find a solution to your support question, please contact Technical Support in our chat. 

General Troubleshooting Tips

  • Turn off the power to your router and wait 30 seconds before reconnecting.
  • Make sure the phone line from your router is firmly plugged into the phone jack.
  • Ensure that there is a filter on all devices plugged into phone jacks including: phones, answering machines, fax machines, satellites, etc. except modem/router.
  • If using a splitter/filter, make sure that the cord from router is plugged into the DSL side of the splitter.
  • Try bypassing the splitter and plugging the line from the router directly into the phone jack.
  • If on fiber optics or using a separate modem, try bypassing the router and plugging computer directly to ethernet cable.
  • For wireless information, including SSID (Wireless connection name) and security key or passphrase, look at the sticker on the bottom of the router where there is information that contains the router’s IP and log in information.
  • Do not press the Reset Button on the back of the router. If you have pressed the reset button on the router contact Technical Support to help reprogram the router.

Managed Wi-Fi Support

Let Silver Star provide you with a worry-free, high-quality wireless home network. With more and more users and devices being connected to home networks, Silver Star can help you optimize your home Wi-Fi network to maximize the performance of your connected devices.

Home Zone includes:

  • A premium-grade router
  • Remote support
  • Troubleshooting
  • On-site router installation
  • Optimal router location
  • Network Security and Password Protection Assistance

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Recommended Security Practices

Don’t be an easy target for individuals looking to access your personal information to use for their own illegal purposes. Viruses and Spyware programs are being created at an alarming rate. To help secure your computer and protect your personal information, Silver Star offers several recommendations. 

  • Choose to use a router provided by Silver Star, which will have a built-in firewall.
  • Create and use a password with your SSID network name
  • Stay current on operating system updates
  • Enable host firewalls with recommended settings
  • Install anti-virus software and use automatic updates
  • Backup all critical data using an external drive
  • Disconnect the drive from your device after files have been transferred
  • Use long passwords that contain numbers, letters, caps and special characters
  • Use a password application to manage multiple, complex passwords

Educate all home users on the potential of malicious software through web browsing, email attachments and email hyperlinks. Feel free to contact Technical Support for help.

Tips to Improve Your Internet Experience

Check your router settings

Your router is equipped with two different frequencies, also known as dual band. 5 GHz allows for faster speeds and shorter distance, 2.4 GHz allows for slower speeds and longer distance. 5GHz is the optimal choice for streaming devices, such as smartphones and TVs. It helps alleviate network congestion on the 2.4 GHz frequency. Use your router’s app to make sure each device is on the optimum frequency. If you need help downloading the app for your router, reach out to Technical Support.

Consider Updating Equipment

Outdated devices operate in older software versions that can cause high levels of interference and do not allow you to take advantage of current Wi-Fi speeds. Mixed generations of gaming consoles can also cause issues.

Be aware of signal obstructions

Physical obstructions in homes such as brick walls, cement walls, mirrors, metal frames or siding,  and some types of flooring, can reduce the range of a Wi-Fi network by 25% or more.

Reduce Battling Wi-Fi Devices

Multiple wireless devices can degrade service due to battling Wi-Fi SSIDs. Streaming devices in particular will always deliver a better experience when hard-wired to the modem or network switch – consider this when setting up smart TVs, Roku players, or satellite TV boxes, for example. Wireless printers are a common culprit in bogging down a Wi-Fi network. If you suspect your wireless printer may be causing issues, try the following to see if it makes a difference:

  • Plug your wireless printer into the back of the modem to print directly through the network
  • Disable wireless printing capabilities

Internet Speed Test

Internet Speed Test

For best results, use this recommended Silver Star speed test. Using other speed test sites off the Silver Star network may not result in an optimal reading. For the most accurate results, use an Ethernet cable to connect your laptop or computer directly to your router/gateway. Shut down all other programs and applications apart from the test. Testing speeds using a wireless device, especially with multiple devices connected to your network, is going to render the result inaccurate.

First Steps

The first thing to determine is if one of the devices in your home is causing interference on your landline phone line. Follow these basic steps to determine if your service is being affected within the home or outside the home.

  • Unplug all phones from their phone jacks
  • If you have satellite TV, unplug the jack that the satellite is plugged into
  • Unplug your Internet line from the wall phone jack
  • Unplug all cordless phones from their power outlets
  • Unplug any fax machines or other devices you may have plugged into a phone jack
  • Once you have all devices unplugged from phone jacks, wait 5 minutes
  • Plug one basic, CORDED, working phone back into a phone jack. Test each jack in the home to verify that all jacks are working
  • If all jacks are working with the test phone, test each of your other phones using this same method to verify that the phones themselves are not broken

Do you hear a dial tone?

No. Contact us and we will help you troubleshoot.

Yes. One of your devices is likely causing interference or you may have a problem with your inside wiring. A few possibilities are listed below. Silver Star technicians are available to assist you in determining the source of your problem. Otherwise, our technicians are available for an hourly rate of $85.

Cordless phones

Cordless phones cause low voltage shorts which hold the line open. This happens mostly when phones haven’t been charged completely, they are old, or the batteries are getting bad. If you hear a fast-busy signal, contact us and we will help you troubleshoot.

Satellite Dishes

If you have DSL internet and satellite television, you should have a DSL filter installed between the receiver and the wall jack.

DSL Internet Filters

If you have DSL Internet service, you should have a DSL filter installed between each phone and the wall jack (not between the wall jack and your DSL modem).

Wireless Routers

If you have a wireless router that is the same frequency as your cordless phones, this may cause static or clarity problems with your telephone service.

Voicemail Instructions

Access Your Voicemail

  • Dial your voicemail access number
  • Star Valley, Teton Valley: Your area code and prefix followed by 6269 (MBOX)
  • Jackson:  307.201.5900
  • Soda Springs: 208.909.5900
  • Idaho Falls, Rexburg: 208.497.0999
  • Press # if calling from the phone your voicemail is subscribed to, OR
  • If using Auto Login and accessing from your home phone, no entry is required, OR
  • Press * then your 10-digit telephone number if calling from a remote phone
  • If prompted, enter your password followed by #. Your password will be a default of four zeros (0000) until you change it
  • From the main menu, you will have the option to:
  • Press 1 to listen to messages
  • Press 7 for current date and time
  • Press 9 to setup voicemail box

Voicemail box Setup

  • Access your voicemail and press 9 to setup voicemail box
  • Press 1 to change Greeting Options
  • Press 1 to play current greeting
  • Press 2 to re-record current greeting
  • Press 3 to delete current greeting
  • Press 5 to pick or record new greeting
  • Pick new greeting number
  • Press 2 to record new greeting and press #
  • Repeat steps 1 and 2 to record and save up to 9 greetings
  • Press 5 to pick greeting number to activate
  • Press * to return to Main Menu
  • Press 2 to change your Password
  • Enter new password and press #
  • May be any series of up to 16 digits
  • Verify new password and press #
  • Press 4 to change Auto Login options
  • Press 5 to change Language Settings
  • Press 6 to edit Distribution Lists*
  • Press 7 to edit Out Dial Numbers*
  • Press 8 to record your name
  • Press * to return to Main Menu

E-Forward

With E-Forward you can check and manage your voice messages all from your email inbox. To sign up, please contact us.

  • When you get a voicemail message, you will receive an email
  • Open the attachment and your media player will play the message
  • Save or delete the message. Deleted messages will be deleted from your voicemail box

Message Forwarding & Memo

You can forward a message you received to another mailbox number. 

  • Press 6 and enter the phone number
  • When you forward a message, you may record an introduction to the message before it is forwarded

Call Screening

You can listen as a caller leaves a message in your mailbox. You may choose to connect to the caller at any time by pressing 1.

Multiple Greetings

Multiple Greetings give you the flexibility of having multiple pre-recorded greetings to choose from.

Family & Business Sub-Mailboxes

You can have up to 9 sub-mailboxes within the same voicemail box. Each sub-mailbox will have a private greeting and password. When accessing your voicemail, you will be notified as to which sub-mailbox has new messages.

Administrator Instructions

  • Record Your Group Greeting 
  • Access your voicemail and press 0 to administer the family mailbox
  • Enter your password and press # 
  • Press 9 to access mailbox setup options
  • Press 1 for greeting options
  • Press 2 to record your greeting. When finished recording, press #. For example, “You have reached the Doe residence. To leave a message for John, press 1. To leave a message for and, press 2”

Change an Existing Group Greeting

  • Access your voicemail and press 0 to administer the family mailbox
  • Enter your password and press #
  • Press 9 to access mailbox setup options
  • Press 1 for greeting options
  • Press 2 to re-record your greeting. When finished recording, press #

General User Instructions

  • Record Your Sub-Mailbox Greeting 
  • Access your voicemail box and enter your mailbox ID number (1-9)
  • Enter your password and press #
  • Press 9 for the mailbox setup menu
  • Press 1 for greeting options
  • Press 4 to record your greeting
  • Record your greeting and press #

Change Your Sub-Mailbox Password

  • Access your voicemail box and enter your mailbox ID number (1-9).
  • Enter your password and press #
  • Press 9 for the mailbox setup menu
  • Press 2 to change your password
  • Enter your new password and press #
  • Verify new password and press #

Retrieve Messages from Your Sub-mailbox

  • Access your voicemail box and enter your mailbox ID number (1-9)
  • Enter your password and press #
  • Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have x new messages and x saved messages”
  • Press 1 to listen to new messages
  • Press 2 to listen to saved messages

Temporary Greetings

  • Schedule a greeting to play while you are out of the office or on vacation. 
  • Access your voicemail box
  • Press 9 to access mailbox setup
  • Press 1 to change Greeting Options
  • Press 8 to customize Temporary Greeting

Single Number

  • Includes Single Number and Web Access Control
  • Callers can reach you by ringing up to 6 different numbers at once or at chosen intervals. You can select the order numbers are called, if they are rung in groups, and the number of seconds they ring before continuing the search. At the final number callers may leave a message.
  • You may access your settings using the Web Access Control. Note: First number must originate from your Silver Star landline.

Single Mailbox

Share one mailbox between multiple phone numbers. Contact customer service to set up this feature. Voicemail message waiting indication will only appear for Silver Star numbers.

Out-Dial

Callers hear an option of being transferred to a pre-programmed number. Example: “Leave a message or press ‘0’ to be connected to my cell phone”.

Using your phone:

  • Access your voicemail box
  • Press 9 to access mailbox setup
  • Press 7 to edit Out Dial number
  • Enter Dial Out number
  • Enter 10-digit number

Calling Features

Anonymous Call Rejection

Reject incoming calls which have name and number information blocked.

  • Dial *77
  • Listen for confirmation tone, hang up.
  • To deactivate, dial *87

Automatic Call Back

Your phone will continue to redial a busy number until the line is free.

  • When you hear a busy signal, press the switchook and release quickly.
  • Listen for special tone. If you have already hung up, pick up the handset and listen for normal dial tone.
  • Dial *66
  • If the line is still busy, hang up. Your phone will check the number to up to 30 minutes
  • A special callback ring alerts you when the line becomes free.
  • Pick up the handset to automatically connect the call
  • To cancel, dial *86

Automatic Recall

Redial the last number that called your number.

  • Dial *69
  • If line is busy, hang up. Your phone will keep trying the line for up to 30 minutes.
  • A special callback rings alerts you if the line becomes free.
  • Pick up the handset to automatically connect the call.
  • To cancel, dial *89

Call Forward

Forward calls to another number.

  • Dial *72
  • Dial the forward-to number
  • To deactivate, dial *73

Call Forward Busy

  • Dial *90.
  • Dial the number to forward calls to.
  • To deactivate, dial *91.

Call Forward No Answer

  • Dial *92.
  • Dial the number of rings (from 2 to 9) to be allowed before the call is forwarded. Then, dial the forward-to number.
  • To deactivate, dial *93.

Call Forward Remote Access

Activate call forward while you are away from your office or home. Calls are subject to long distance charges.

  • Access Numbers:
  • Star Valley: 883-6400 (1+307 if out of area)
  • Swan Valley: 483-6400 (1+ 208 if out of area)
  • Teton Valley: 354-6250 (1+ 208 if out of area)
  • Jackson is 201-5940 (1+307 if out of area)
  • Listen for special dial tone.
  • Dial your 7-digit phone number and PIN.
  • Dial *72. (if you are forwarding to a long distance or toll free number, please dial 1, then area code, then number.)
  • Dial the number to forward calls to.
  • To deactivate, dial *73.

Call Transfer

  • Transfer calls to another phone line.
  • Press and quickly release the switchook to place the caller on hold.
  • Listen for dial tone and dial the number to transfer the call to.
  • You may wait for the third person to answer to privately announce the call or you can transfer immediately.
  • To transfer, press and quickly release the switchook.

Call Waiting

Put the first party on hold while you answer an incoming call.

  • To answer an incoming call when you are on the phone, press and quickly release the switchook. The first caller is placed on hold. To alternate between callers, press and release the switchook.
  • To deactivate call waiting before making a phone call, dial *70, listen for the confirmation tone and dial the telephone number you wish to call.
  • After you hang up, Call Waiting automatically “turns on” again.
  • To deactivate call waiting during a call, press and release the switchook, dial *70 and listen for the confirmation tone.

Caller ID Blocking

Used on a per call basis, the called party receives a “Private” identification instead of the calling party’s number or name.

  • Dial *67.
  • Dial the number you are calling as usual. Caller ID Suppression Designates a privacy status for your line on every call. The called party receives a “Private” identification instead of your name or number. Programmed by Silver Star.

Conference Calling

Call Information
Dial-In Numbers: 307.883.6751 | 208.354.6751 | 866.410.5922

Call the conference phone number above and when prompted, enter the Conference ID # you supplied to your attendees. You will then be prompted to enter your Administrator Identification Number. You will hear an announcement letting attendees know you have joined the call and hear how many attendees are in the conference.

If Attendees call in before the Administrator, they will be notified that the Conference Administrator has not yet arrived and will be asked to remain on the line until the Administrator arrives. Use this access procedure if your are using phone only access or the Web Portal to administer your conference.

Manage Conferencing with Web Portal Service

Once you have logged into the Web Portal, click the My Settings tab and choose Conferencing. Open the General Settings by clicking the Blue Arrow button. The General tab shows the Conference ID # and the Administrator Access Code (which you can change to any 5 digit number). If you want to allow conference calls to continue after you (the Administrator) leave the call, select No in the ‘Terminate when Admin Leaves’ field. The Quiet Mode, if set to Yes, will mute entrance and exit beeps. The ‘Mute Attendees’ field, when set to Yes, will mute all attendees during the conference. Click the Save button to activate changes.

Record Features

Previously recorded conferences can be accessed and downloaded from this screen. Recorded calls will be automatically deleted after 30 days. Recording time is limited to 10 minutes per call with a total recording time of 30 minutes for saved calls for account.

Attendee Administration Features

The Call Manager screen shows the phone numbers of conference attendees. From the Main screen you can use the Speaker button to mute specific attendees. You can adjust Attendee volumes by moving the Slider right to increase or left to decrease volume. Click the Red X to remove an Attendee from the conference. Click the Record button to start recording a conference at any time. You can stop recording with the Stop button that appears during an in-progress recording.

The Access Numbers Tab shows you the Direct Dial and Toll Free numbers assigned to your account by the service provider.

Add a Participant using the Web Portal

From the Home tab and in the Call Manager, you can add a participant to a conference already in progress. Enter their 10-digit phone number and click the Call button. The service will call the number and add them directly to the conference without requiring a Conference ID #.

*Only available with the Integrated Web Portal

Customer Originated Trace

Identify harassing callers through the phone company. Customer Originated Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.

  • When you get a nuisance call, just depress the switchhook and release quickly.
  • Listen for a special dial tone.
  • If you’ve already hung up, just pick up the handset again and listen for a normal dial tone.
  • Press *57. On a rotary phone, dial 1157.
  • Listen for a confirmation announcement that the last call has been traced.
  • Hang up.
  • The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we’ll provide that number to the local authorities.

Selective Call Acceptance

Program your phone to accept only calls from a special list. All others will hear an announcement that you are not accepting calls. Available in local service area only.

  • Dial *64.
  • Listen for announcement telling you whether the feature is currently on or off. Press 3 to turn the feature on or off.
  • To add the last caller to your acceptance list, dial #01#.
  • To hear the phone numbers on your list, press 1.
  • To add a number to your list, press #.
  • To remove a number from your list, press *.

Selective Call Forward

Program your phone to forward only specified calls from a list you create. Available in local service area only.

  • Dial *63. Listen for announcement telling you whether the feature is currently on or off. Press 3 to turn the feature on or off.
  • First time users will be asked to enter the forward-to number. From then on the system will remind you of the current forward-to number. To keep, press 1. To change, press 0.
  • To hear the numbers on your list, press 1.
  • To add a number to your list, press #.
  • To remove a number from your list, press *.

Selective Call Rejection

Program your phone to block specified telephone numbers from calling you. Available in local service area only.

  • Dial *60.
  • Listen for announcement telling you whether the feature is currently on or off. Press 3 to turn the feature on or off.
  • To add the last caller to your rejection list, dial #01#.
  • To hear the phone numbers on your list, press 1.
  • To add a number to your list, press #.
  • To remove a number from your list, press *.

Smart “Telemarketer” Block

Callers will hear a recording that you do not accept calls from telemarketers and will be instructed to press 1 if they are not a telemarketer to continue the call. Smart Block holds numbers that frequently call you in a queue.

  • Dial *95 to access menu.
  • Press 1 to add a number to your Blocked list.
  • Press 2 to remove a number from your Blocked list.
  • Press 3 to remove all numbers from your Blocked list.
  • Press 4 to add a number to your Known list.
  • Press 5 to change the Language of your menu options.
  • Press 6 to turn the entire service on.
  • Press 7 to turn the entire service off.
  • Press 8 to block calls from Private callers.
  • Press 9 to allow calls from Private callers.
  • Dial *96 if you wish to add the last caller’s number to your Blocked List.

Speed Calling

Program up to 30 numbers to dial with 2 digit codes. Feature works on the phone line; additional phones do not need to be programmed.

  • Dial *75.
  • Dial a two-digit speed code (choose any number, 20-49). \
  • Dial the phone number you wish to assign to that code.
  • Press the # key and listen for the confirmation tone.
  • To call someone on your Speed Calling list, dial the two-digit code, then the # key.
  • To change your Speed Calling list, dial *75. Dial the two-digit code you wish to change. Listen for the cancellation tone, then a dial tone.
  • Follow steps to enter a new number.

Three-Way Calling

Connect 3 parties on one call. Subject to long distance charges.

  • Press and quickly release the switchook to place the first call on hold.
  • Listen for dial tone and dial the third person’s number.
  • When the third person answers, you can talk privately before making it a three-way conversation.
  • To make the three-way connection, press and quickly release the switchook.
  • If the third person does not answer or you wish to disconnect them, press and quickly release the switchook.
  • You will be reconnected to the person holding.
  • If either of the two people hang up, you may continue talking with the remaining person.
  • To end the call completely, simply hang up.

Time And Date

Within your local calling area dial:

  • Irwin / Wayan 453-9800
  • Star Valley 883-9800
  • Teton Valley 354-9800

Voicemail Instructions

Access your ManageMyVoicemail account online. 

Access your voicemail from your phone:

  • Dial your voicemail access number
    Star Valley, Teton Valley: Your prefix followed by 6269 (MBOX)
    Jackson:  201-5900
    Idaho Falls and Rexburg: 497-0999
  • Press # if calling from the phone your voicemail is subscribed to, OR
  • If using Auto Login and accessing from your home phone, no entry is required, OR
  • Press * then your 10 digit telephone number if calling from a remote phone.
  • If prompted, enter your password followed by #. Your password will be a default of four zeros (0000) until you change it.
  • From the main menu, you will have the option to:
  • Press 1 to listen to messages. Watch Video
  • Press 7 for current date and time. Watch Video
  • Press 9 to setup voicemailbox.

Voicemailbox Setup:

  • Access your voicemail and press 9 to setup voicemailbox.
  • Press 1 to change Greeting Options. Watch Video
    • Press 1 to play current greeting.
    • Press 2 to re-record current greeting. Watch Video
    • Press 3 to delete current greeting.
    • Press 5 to pick or record new greeting.
      • Pick new greeting number. If blank,
      • Press 2 to record new greeting and press #.
      • Repeat steps 1 and 2 to record and save up to 9 greetings.
      • Press 5 to pick greeting number to activate.
    • Press * to return to Main Menu.
  • Press 2 to change your Password. Watch Video
    • Enter new password and press #. may be any series of up to 16 digits.
    • Verify new password and press #.
  • Press 4 to change Auto Login options. Watch Video
  • Press 5 to change Language Settings. Watch Video
  • Press 6 to edit Distribution Lists*.
  • Press 7 to edit Out Dial Numbers*. Watch Video
  • Press 8 to record your name.
  • Press * to return to Main Menu.

E-Forward

With E-Forward you can check and manage your voice messages all from your email inbox. To sign up, please contact us.

  • When you get a voicemail message, you will receive an email.
  • Open the attachment and your media player will play the message.
  • Save or delete the message. Deleted messages will be deleted from your voicemailbox.

Message Forwarding & Memo

You can forward a message you received to another mailbox number. Watch Video

  • Press 6 and enter the phone number.
  • When you forward a message, you may record an introduction to the message before it is forwarded.

Call Screening

You can listen as a caller leaves a message in your mailbox. You may choose to connect to the caller at any time by pressing 1.

Multiple Greetings

Multiple Greetings give you the flexibility of having multiple pre-recorded greetings to choose from.

Family & Business Sub-Mailboxes

You can have up to 9 sub-mailboxes within the same Voicemailbox. Each sub-mailbox will have a private greeting and password. When accessing your voicemail, you will be notified as to which sub-mailbox has new messages.

Administrator Instructions

Record Your Group Greeting
  • Access your voicemail and press 0 to administer the family mailbox.
  • Enter your password and press #.
  • Press 9 to access mailbox setup options.
  • Press 1 for greeting options.
  • Press 2 to record your greeting. When finished recording, press #. For example, “You have reached the Doe residence. To leave a message for John, press 1. To leave a message for ane, press 2.”
Change An Existing Group Greeting
  • Access your voicemail and press 0 to administer the family mailbox.
  • Enter your password and press #.
  • Press 9 to access mailbox setup options.
  • Press 1 for greeting options.
  • Press 2 to re-record your greeting. When finished recording, press #.

General User Instructions

Record Your Sub-mailbox Greeting
  • Access your voicemailbox and enter your mailbox ID number (1-9).
  • Enter your password and press #.
  • Press 9 for the mailbox setup menu.
  • Press 1 for greeting options.
  • Press 4 to record your greeting.
  • Record your greeting and press #.
Change Your Sub-mailbox Password
  • Access your voice mailbox and enter your mailbox ID number (1-9).
  • Enter your password and press #.
  • Press 9 for the mailbox setup menu.
  • Press 2 to change your password.
  • Enter your new password and press #.
  • Verify new password and press #.
Retrieve Messages From Your Sub-mailbox
  • Access your voicemailbox and enter your mailbox ID number (1-9).
  • Enter your password and press #.
  • Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have x new messages and x saved messages.”
  • Press 1 to listen to new messages.
  • Press 2 to listen to saved messages.

Temporary Greetings

Schedule a greeting to play while you are out of the office or on vacation.

  • Access your voicemailbox.
  • Press 9 to access mailbox setup.
  • Press 1 to change Greeting Options.
  • Press 8 to customize Temporary Greeting.

Single Number

Includes Single Number and Web Portal

Callers can reach you by ringing up to 6 different numbers at once or at chosen intervals. You can select the order numbers are called, if they are rung in groups, and the number of seconds they ring before continuing the search. At the final number callers may leave a message.

You may access your settings using the Web Portal. Note: First number must originate from your Silver Star landline.

Call Transfer: With Single Number, all it takes is the push of a button to transfer your call from your office phone to your cell phone and then again to your home phone! The person you are speaking to will have no idea that you just transferred the call. You can transfer calls between your designated numbers.

Single Mailbox

Share one mailbox between multiple phone numbers. Contact customer service to set up this feature. Voicemail message waiting indication will only appear for Silver Star numbers.

Out-Dial

Callers hear an option of being transferred to a pre-programmed number. Example: “Leave a message or press ‘0’ to be connected to my cell phone”.

Using your phone:

  • Access your voicemailbox.
  • Press 9 to access mailbox setup.
  • Press 7 to edit Out Dial number.
  • Enter Dial Out number.
  • Enter 10 digit number.

Using Web Portal:

  • Click on My Settings tab.
  • Click on Voicemail in the left side menu.
  • Under Number Settings, change the Dial 0 Number and save.

Ghost Calls, Robocalls & Spoofing

Long Distance – Ghost Calls

We have been receiving calls from our customers requesting support for what some have described as “ghost calls.” Silver Star is one of many carriers experiencing this problem, and it is not Silver Star’s network or service that is the problem.

What is a ghost call?

Ghost calls appear to be occurring in rural areas where long distance carriers normally pay higher-than-average charges to the local telephone company to complete calls. To minimize these charges, some long distance carriers use third-party “least-cost routers,” which attempt to connect calls to their destination at the lowest cost possible. The end result of this method of connecting calls is that the calls do not always reach their destination.

While it is possible to make and receive local calls, you may not always be able to receive long distance calls. You may experience situations in which the calling party hears ringing but the called party hears nothing, there is an unusually long call set-up, the called party’s phone rings but hears only dead air when the call is answered, or there is extremely poor quality on answered calls.

What is being done to resolve the issue?

The good news is that new FCC rules, effective December 29, 2011, will provide both short and long-term solutions to rural call completion problems. These rules are part of an Order the FCC adopted in October 2011 making broader reforms to the access charge system, called Intercarrier Compensation, or ICC. It is unknown how long it will take for all carriers to comply.

What should you do if you encounter this problem?

We recommend asking the person trying to call you to contact their long distance provider to inquire about least cost routing. Additionally, you can help by tracking the numbers and names of the callers who are calling you that experience connection problems. We are collecting information from our customers on these “ghost calls” so we can attempt to notify these providers because even though this issue starts with another provider it ultimately affects our customers’ communications. Please email us the following information:

  • What is the name and number of the person who was unable to call you?
  • What is the date/time this problem was experienced?
  • Were they using a cell phone, landline, or VOIP service?
  • Who is their long distance provider and phone provider?

We remain committed to providing the best service possible to our customers. For more information, visit the Federal Communications Commission website at http://www.fcc.gov.

Robocalls and Spoofing

If you answer the phone and hear a recorded message instead of a live person, it’s a robocall. We’ve seen a significant increase in the number of illegal robocalls because internet-powered phone systems have made it cheap and easy for scammers to make illegal calls from anywhere in the world, and to hide from law enforcement by displaying fake caller ID information.
Caller ID spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Spoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity or sold illegally, but also can be used legitimately, for example, to display the toll-free number for a business.

What is being done to resolve this issue?

Visit the FCC’s website regarding Robocalls and Spoofing. Click here to learn more.

eBilling

eBilling

Signing up for eBill Account Access

Silver Star’s online eBilling allows you secure online access to your account 24/7. View and /or print historical or current invoices and manage your payments.

It’s easy to get started!

Before you get started, you will need to have your most recent Silver Star invoice.

Next, simply click the My Account button on our homepage or click here.

Once you have entered the secure site, you will need to create a new login.

ebill_login

Monthly Notices

Silver Star will email you a notice each month that your invoice is ready for viewing online. The notice will include your amount due. You will want to add the following email address to your approved senders to ensure that the notices do not become trapped in your junk mail. Silver Star Communications ebill@silverstar.net

View a sample bill.

Auto Pay

Auto Pay

Leave Your Worries Behind

Sign-up for AutoPay today and Silver Star will make sure your bill is paid on time, every time.

How do I sign up?

  1. Log in to your eBill account.screen-shot_my-account
  2. In the right hand sidebar, click Change.screen-shot_change
  3. Select AutoPay from my Bank Account or Auto Pay from my Credit/Debt Card, fill out your information and click Submitscreen-shot_payment-options

Understanding Your Bill

Understanding Your Bill

Understanding your Silver Star bill 

Download the Understanding Your Bill flyer

Detailed Charge Descriptions

Subscriber Line Charge:

Federal Communications Commission charge to recover a portion of the costs of completing long distance calls on local networks.

Federal Universal Service Fund:

A federal program that supports: (1) local telephone or broadband service for low-income consumers, (2) those who live in areas where the cost of providing service is exceptionally high, and (3) discounted communications services for schools, libraries, and rural health care facilities.

State Relay Services Fund:

Collected to support the cost of specialized telecommunications equipment and services for people with hearing and/or speech impairment.

E911 Lincoln/Bonneville/Caribou/Teton County/Madison:

Collected on behalf of local governments to cover the cost of providing 911 emergency response services.

Wyoming/Idaho Universal Service Fund:

A state program that supports certain areas within the state where the cost of providing lines for services (like in-state long distance and local service) is exceptionally high.

State and Federal Taxes:

  • A federal excise tax assessed on local service billed separately from long distance.
  • State and municipal taxes depending on where you live.

Franchise Fee:

Collected on behalf of local governments to support the maintenance of local public rights of way.

Extended Area Service (EAS):

A fee mandated by the state commission to cover the cost of expanded local calling.

Below is a list of frequently asked questions about Silver Star’s email service. If you have questions that aren’t addressed here, please contact us.

What are the password requirements?

8-20 characters with 3 of the following 4 attributes:

  • One number [0-9]
  • One special character: !@#$%^&*()~`-=_+[]\{}|:”;’,./<>?
  • One uppercase letter
  • One lowercase letter
  • Do not use email address

I want to add email to my device. What settings should I use?

Note: IMAP settings are preferable as it allows email on multiple devices. POP3 settings are to be used if you only intend on having email set up to receive email on one device only.

 

IMAP (Incoming) Settings

Server: mail.silverstar.com

SSL: Required

Port: 993


POP3 (Incoming) Settings

Server: pop.silverstar.com

SSL: Required

Port: 995


Outgoing Servers

SMTP (Outgoing) Server Settings

Server: smtp.silverstar.com

SSL or TLS: Required

SSL Port: 465

TLS Port: 587

Requires User/Pass Authentication


Alternate SMTP (Outgoing) Server Settings

Server: smtpauth.silverstar.com

SSL or TLS: (DO NOT USE)

Port: 25

Requires User/Pass Authentication

NOTE: You only need to configure one Incoming Server and one Outgoing Server in your settings.

I’ve forgotten my password; how can I make a new one?

If you are unable to access your account because you have forgotten your account password please contact us. If you have completed the Security/Account Recovery process, go the App Portal to recover your password.

How do I add another email to my account?

Contact us to add another email to your account.

With a wide variety wireless brands and models to choose from, there are a multitude of ways to answer questions and troubleshoot devices. You will find the answers to several common questions can resolved by contacting your device manufacturer. If you are unable to find an answer to a question or a solution to the problem you may be experiencing with Silver Star’s service, please contact us or dial 611 from your mobile device. For more information on warranty and repairs, click here.

Email Setup

USERNAME

Your full Silver Star email

Ex: maxx@silverstar.com

PASSWORD

The password you chose when you signed up for service

Incoming Server Settings

IMAP (Incoming) Settings

Server: imap.silverstar.com

SSL: Required

Port: 993

 

OUTGOING SERVERS

SMTP (Outgoing) Settings

Server: smtp.silverstar.com

SSL: Required

Port: 465

Outgoing server requires authentication

 

Quick Dial

911 EMERGENCY

411 Directory Assistance

511 Road Report

611 Silver Star Wireless Customer Service

Star Codes

*18 Roaming – Do Not Disturb – Deactivate

*19 Roaming – Do Not Disturb – Activate

*228 Over-the-Air (OTA) Service Provisioning (must be in service area)

*67 Caller ID Block, outbound, per call

*70 Cancel Call Waiting, per call

*72 Call Forward – Activate

*720 Call Forward – Deactivate

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