West Idaho Area Service Impact Update (6/18-1:24 PM)

Our team continues to diligently work with third-party geolocation providers to update their databases. While Hulu, Disney, Discovery+, Paramount, and HBO are still experiencing issues, we are making steady progress and remain committed to resolving this as quickly as possible. We understand the importance of your streaming services and appreciate your patience as we work through these challenges. Rest assured, we are doing everything we can to expedite the resolution. Thank you for your continued support and understanding.

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, January 26, 2024

Introducing the Customer Success Team!

Elevating Your Experience with Silver Star

As we embark on a new year filled with possibilities, we are thrilled to share some exciting news representing a significant step forward in our commitment to your satisfaction and success. We are embarking on an initiative to elevate your experience with us. We are calling this the Silver Star Experience. This initiative will analyze every customer touchpoint and revamp our interactions with you to ensure you are the center of all that we do so you receive a wonderful consistent experience when interacting with Silver Star.  

Additionally, we will define our promise to you, what you can expect from us, and our community involvement.

To kick off this initiative, we are renaming our Customer Service department to better align with our focus on your individual triumphs:

Introducing the Silver Star Customer Success Team!

Why the Change? 

At Silver Star, we believe in continually improving to serve you better. The transition from Customer Service to Customer Success is more than just a name change; it signifies our dedication to proactive support, personalized solutions, and ensuring your overall positive experience with our internet services. 

What Does This Mean for You? 

  • Proactive Solutions: Anticipating your needs and providing solutions before issues arise. 
  • Personalized Support: Tailored assistance that recognizes and respects your unique requirements. 
  • Exceptional Experience: Elevating your journey with us, ensuring every interaction is a success. 

How Can You Reach Us? 

Rest assured, our commitment to providing top-notch support remains unchanged. You can still reach us through all the familiar channels, including phone, email, and online chat. Our website and app interfaces will reflect the new name, ensuring a seamless experience for you. 

Thank You for Your Trust: 

We express our deepest gratitude to you for choosing Silver Star as your internet service provider. Your trust has driven us to innovate, and we are eager to continue providing you with an Internet experience beyond expectations. 

As we step into the future as the Silver Star Customer Success Team, we look forward to achieving new heights together. Thank you for being a valued member of the Silver Star family.