Silver Star Core Values
Our core values—from honesty and respect to innovation and service—act as the foundation for this approach. They remind us to stay true to our roots while adapting to new challenges and opportunities.
Honesty in Action
Honesty in Action
Honesty is always the best policy—even when it’s not easy. Whether it’s facing an uncomfortable truth or making the right call when no one’s looking, we commit to being honest. For us, integrity isn’t just a word; it’s honesty in action. Simply put, we’re all about doing the right thing, no matter what—because that’s who we are, through and through!
Family First – Always
Family First – Always
Family is more important than anything else, including this company. No. Matter. What. We take genuine interest in one another, our life circumstances, and understand that sometimes life can throw us curveballs. We take care of each other, whether it’s our own families or our work family.
Better Together
Better Together
The phrase ‘it’s not my job’ is cursing and is not tolerated here. Rather, we bring our best attitudes and ask, ‘How can I help?’ We believe in lifting each other up and sharing a laugh (even if it’s at ourselves!). We know that mistakes will happen as we move fast, but it’s all part of the journey. We forgive, we make time for one another, and we prioritize seeing each other as people first. After all, when we invest in each other we push forward together as a stronger team, and together, we can accomplish so much more!
Our Word is Our Bond
Our Word is Our Bond
We pride ourselves on commitment. When we say we will do something, we will do it. We mean this, so it also means we don’t overpromise. We set clear expectations and believe in keeping our promises without any hidden surprises in the fine print. You can count on us to be straightforward about what we can deliver. If we say ‘it depends,’ it’s just our way of being honest about the complexities we sometimes face and motivates us to be as transparent as possible in our commitments. We know that our word is our reputation, and we’re dedicated to building trust by delivering on what we say—one reliable promise at a time!
Lift with Respect, Lead with Kindness
Lift with Respect, Lead with Kindness
Respect and kindness are the foundation from which we connect with each other. We know kindness is about valuing others, setting clear boundaries, and approaching every situation with understanding and empathy. By respecting one another, expressing gratitude, and staying engaged, we build an environment where everyone feels safe, valued, and empowered.
Whatever You Are, Be A Good One
Whatever You Are, Be A Good One
We tend to wear many hats here, and we wouldn’t have it any other way. We’re scrappy and resourceful, thriving in less-than-perfect conditions because we always find a way! We believe in working smart, staying flexible and always doing our best. We believe in producing quality AND quantity because it takes both to make this place succeed. Silver Star gives a lot, and as fellow owners, we expect a lot from one another—because at the end of the day, the bottom line still matters!
United We Stand, Divided We Fall
United We Stand, Divided We Fall
True strength comes from unity—working together as one, with a shared purpose. We’re all about harmony, collaboration, and supporting one another to achieve our goals. Knowing that divisions can sometimes arise between teams or locations, between employees and leadership, or even between customers and employees, we’re committed to bridging those gaps. We’re smart enough to recognize that negative side conversations and gossip create division and are destructive. We do not tolerate that here. By sticking together and staying united, we ensure that we’re all moving forward, stronger and better as one.
Lift Where You Stand
Lift Where You Stand
Service isn’t just something we do—it’s who we are! We believe in seeing a need and stepping up to fill it, whether it’s through volunteering, giving our time (not just our money), or making a positive impact in our communities. We’re all about being present, active participants in the places where we live, work, and play. Service is even better when it’s fun, so we make it a point to bring joy to our efforts. From big projects to small acts of kindness, we believe in making a difference.
Recharge, Refocus, Repeat
Recharge, Refocus, Repeat
There is power in balance! While overtime or a late night might be required to get the job done, we all want time for what truly matters outside of work. Silver Star won’t take advantage of you, and we trust you won’t take advantage of Silver Star. Leave time is a benefit that we have earned and is a necessary tool to recharge, rest, and rejuvenate! We know that some days are harder than others and that sometimes, we might have a little less to give. That’s OK with us. However much we have to give, we give 100% of that, and we aren’t afraid to seek help. A balanced life leads to a happier, more productive self!
Trust Freely, Act Dependably
Trust Freely, Act Dependably
Trust is given freely here, and we show it through our actions, words, and deeds. We recognize that we are accountable to ourselves and to others. We own our mistakes and set things right because being dependable means being responsible for our work. We believe people act with good intentions and in giving people the benefit of doubt. We understand that trust thrives when we’re being transparent and honest. It’s not just about getting things done; it’s about trusting one another and depending on one another to get it done right.
Consistency is Our Promise
Consistency is Our Promise
Consistency is the backbone of our success! By sticking to best practices, we act confidently in our responsibilities, ensuring our customers have a repeatable and reliable experience every time. While we value structure, we also know that circumstances arise where we need to think on our feet, and we are empowered to do so! Our commitment to consistency not only strengthens our reputation but it meets customers’ expectations. After all, a positive and reliable experience is what keeps our customers coming back for more!
Creating the Future, Today
Creating the Future, Today
The best ideas come from our team, so we welcome fresh concepts and input from everyone. Staying agile and adaptable helps us stay competitive and meet our customers’ evolving expectations. Whether we’re automating processes or exploring disruptive solutions, innovation drives us forward!