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Tetonia Outage

8:30 pm - This outage has been resolved. If, after power cycling your device, you still have issue, please call 877.883.2411 and select 2 for technical support. 5:45 pm - Techs are working diligently on-site to resolve this issue. There is no ETA at this time. 4:15 pm Update: Technicians are still working to restore service. We apologize for the inconvenience caused by this outage. 3 pm Update: Estimated time for restoration of service is now 3:30-4 due to road construction delays impacting the delivery of hardware to the site. There is currently a voice and internet outage affecting customers in the Tetonia area. Techs are on site working to resolve the issue.

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Our goal is to bring Silver Star fiber-optic service to qualified locations as quickly as possible. Given the vastness of our serving areas in both Idaho and Wyoming, this multi-year project to expand fiber may take some time to get to you. Our initial fiber build-out plan was expected to take 10 years (starting in 2019).


The areas where we will build out fiber are known as “Fiberhoods.” Some Fiberhoods will take longer to get to than others due to obligations we have to the FCC (Federal Communications Commission) to deliver fiber service to specific areas within a given timeframe.

We want to know if you are as excited as we are!

Before the construction process, we spend time developing a construction plan for your community, including working with local government on permitting. Once a Fiberhood qualifies for service, there is additional design, engineering, and staking work to complete.


You can help us at this stage by getting your staking sheet approved as quickly as possible – we can’t place fiber on your property until this happens. Our goal is to do all construction in a neighborhood at once so the sooner everyone has their paperwork in order, the sooner construction can begin.

Take a look at the Fiberhoods we have identified to see where construction has taken place and to see if your neighborhood is in line. Even if you are not in a Fiberhood, you can express your interest in getting fiber in your neighborhood. New Fiberhoods will be added, usually near the beginning of the calendar year.

The Sign-up phase for a Fiberhood is when you choose your internet package and sign off on construction on your property, if necessary. The rate of sign-ups also allows Silver Star to determine the level of commitment by a prospective Fiberhood, which can affect how we prioritize construction. Once we decide to build in your area, we will contact everyone who has signed up with an estimation as to when construction will begin.

Construction can take time.

Before the construction process, we spend time developing a construction plan for your community, including working with local government on permitting. Once a Fiberhood qualifies for service, there is additional design, engineering, and staking work to complete.

You can help us at this stage by getting your staking sheet approved as quickly as possible – we can’t place fiber on your property until this happens. Our goal is to do all construction in a neighborhood at once so the sooner everyone has their paperwork in order, the sooner construction can begin.

Underground research.

Before we can bring in construction equipment such as boring or trenching machines to place conduit and fiber, we’ll need to figure out the location of the existing underground wires, pipes, water lines, etc. We follow all the required procedures for having the locations of each utility line marked. You will see yellow, orange, red or blue, markings on sidewalks, streets, or even on your lawn. These are called locating marks or “locates”.

Private property access rights.
In some cases, approval must be obtained from private property owners or public property administrators in order to place fiber through or to a particular area.

Digging can be disruptive.

We realize that construction can be disruptive. Silver Star attempts to minimize disruption in your town and neighborhood.

Hurry up and wait.
There are some things that can slow us down even under the best conditions such as:

  • Weather! Most of our construction happens in the spring, summer and fall since it is difficult and costly to work in frozen ground and snow. However, we often encounter snow earlier in the fall or later in the spring than we had hoped and have to adjust accordingly. Rest assured we try to take advantage of every weather window we can!
  • Some areas may have local restrictions where permits are only valid during certain days of the week or during certain hours. This may constrict the times that crews can work. We may extend crew work hours or even have them work on weekends, but we need to comply with local restrictions.

Why is my neighbor getting fiber installed before me?

Sometimes, one or two homes on a road won’t get installed until weeks or months after the rest of the main fiber on the road is installed. This can be puzzling to residents, so your patience is appreciated.

While we wish we could prepare for every unexpected obstacle, sometimes there are unforeseen situations or unique circumstances at a particular location that can affect our ability to install fiber.

When we can be, we’re very efficient!

While there are the occasional obstructions and interruptions, we have learned a great deal since our first fiber-to-the-home buildouts began in 2004 and we have evolved and streamlined our construction processes.

We have designed the Fiberhood sign-up and construction process to maximize efficiency. There are sign-up deadlines that we stick to so we can build in a particular Fiberhood and then move on to work in the next one.

We strategically build out towns and neighborhoods, deploying resources where they can be best utilized. Sometimes we bypass streets that may be temporarily inaccessible and come back to them later. This helps us keeps the construction process moving, keeps our crews busy, and makes the whole process go as swiftly as possible.

We plan to begin construction as soon as sign-ups are closed, so we plan well in advance and coordinate with local towns and neighborhoods as much as possible.

When it is time to connect your home or business with high-speed internet, we will contact you to schedule your installation appointment, so please be sure to check the email address that you put on the sign-up form and to whitelist our email address.