So many aspects of our interactions and errands have changed as part of COVID-19. It brought to our attention the need for more advanced remote support.
That’s why we’ve begun using augmented reality! This will let our technicians see your devices through your phone’s camera (with your permission!) and assist with installation and troubleshooting without having to physically be in your home. It means that we’re able to immediately respond to an issue and keep you connected while maintaining the safety of social distancing.
It’s kind of like using FaceTime with us, except that we only have access to your front-facing camera. While on the video call with you, we can draw lines, arrows, or circles to guide you in how to do things like reboot a router, change ports or plugins, and check for indicator lights.
How it Works
When you have a virtual appointment, we’ll send you a text message with a link. This link will allow you to accept or deny our use of your front-facing camera for troubleshooting. If you choose to agree, your camera will be activated. We’ll be able to continue chatting via phone call or the TechSee link, and we’ll guide you to resolution. The session can be paused by either you or the technician at any time, and no files or software will stay on your device.
We’re eager for you to try a Virtual Tech Visit and then for you to let us know what you think!