West Idaho Area Service Impact Update (6/18-1:24 PM)

Our team continues to diligently work with third-party geolocation providers to update their databases. While Hulu, Disney, Discovery+, Paramount, and HBO are still experiencing issues, we are making steady progress and remain committed to resolving this as quickly as possible. We understand the importance of your streaming services and appreciate your patience as we work through these challenges. Rest assured, we are doing everything we can to expedite the resolution. Thank you for your continued support and understanding.

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We believe that you deserve better.

Our new mission statement is to “Enrich lives through exceptional customer experiences and innovative uses of technology”, and our TV service has not been an exceptional experience for our customers. Therefore, as of December 30th, 2019, Silver Star will be discontinuing all TV service offerings in all serving areas. No other services are being affected and all retail locations will remain open.

We are here to help you through this transition. For existing TV customers, we’ve provided some answers to questions you may have. We have also identified the most common streaming devices and popular streaming TV services including their features and prices. Click here to learn more.

We’re happy to help guide you through a transition into a learning about alternative TV options. Please feel free to contact us at 877.883.2411 for more information or with any questions or concerns.

Thank you for being valued Silver Star customer.

Frequently Asked Questions

Silver Star has determined that it is unable to provide a quality TV service at reasonable price. With a newly established mission to “Enrich lives through exceptional customer experiences and innovative uses of technology”, Silver Star doesn’t feel that its TV offerings stand up to the company’s goal of providing an exceptional experience.

Outside of the satellite providers which tend to be more expensive over time, there are many streaming options available by using devices such as a Roku device or an Amazon Fire TV Stick. Silver Star would be happy to help you understand the options and how they work.

Yes. There are several streaming options available through other companies such as YouTube TV or Hulu, to name a couple. Alternatively, you can install an antenna depending on your location to try and access the local channels. Of course, there are the satellite options as well.

If you choose to go with a satellite provider or an antenna, you won’t be affected. Should you choose a streaming television option, your best experience will be with a higher bandwidth internet connection. Silver Star can help you to evaluate the best option available at your location.

Yes. Silver Star is still providing internet services even though the television service is going away. Silver Star can help you to evaluate the best option available based on your needs and location.

If you plan on streaming television, you’ll either need a smart TV which would include the streaming application (YouTube TV for example) or a streaming (player) device such a Roku, Amazon Fire TV Stick, Apple TV or a Google Chromecast.  Most of these devices require an HDMI port which newer smart TVs have. While newer smart TVs offer advantages such several HDMI ports and a higher definition viewing experience, you can purchase a HDMI converter to connect your player to an older model television using your TV’s audio and video cable connections, usually located on the back of your television.

Yes, we are happy to help our TV customers with the initial streaming setup. Please call us 877.883.2411 to have us help walk you through it or to set up an appointment for an in-home visit at a discounted labor rate.

There are many streaming options to choose from. We have created a document that describes some of the more popular streaming services to help you make an informed decision that is right for you.

The December bill will be the last time you will see TV service.

No other services will be affected discontinuing TV services.