Service Impact - Western Idaho

RESOLVED 1:22 PM: We are pleased to inform you that the residual issues have been resolved, and voice and internet services should now be fully restored for all customers. If you are still experiencing any issues, please contact our tech support team for assistance. Thank you for your patience and understanding during this time.

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What Affects Connection Speeds?

A mother and son using devices while sitting in a family room

Nowadays, getting fast, reliable Wi-Fi in our home networks is essential. We connect more devices than ever to Wi-Fi, including smartphones, tablets, laptops, and a growing list of smart devices. And we use them 24/7 for everything from video streaming and social media sharing to home automation and monitoring.

And sometimes it seems like we’re not getting the speeds we should!

One thing to consider is that the device you’re using to connect to the internet could be limiting that speed. Apple and Android-based smartphones and tablets have maximum Wi-Fi speeds that they are capable of supporting. If you connect using a smartphone that’s more than three years old, you may not get an accurate picture of the download and upload speeds you’re getting in your home.

There are way too many devices to provide a comprehensive list here, but the first thing you can do is check the manufacturing date. If it’s three or more years old, it may be the culprit.