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Outage in Rigby

UPDATE 10:30pm This outage has been resolved. If you are still experiencing difficulty, try power cycling your equipment. Then give us a call at 877.883.2411. UPDATE 8:00 pm A new cabinet and equipment is being placed on site in Rigby and services are estimated to return near midnight tonight. OUTAGE 2:30 pm There is a large outage affecting customers in Rigby due to vehicle damage to a distribution cabinet. Techs are investigating repairs and an estimated time of service return. Updates will be posted here.

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Meet the Team – Nicky Parker

Nicky joins us from our historic Soda Springs, Idaho market (where we still provide mobile wireless services) and is the friendly voice on the other end of the phone when you give us a call. She’s a devoted community member and grandmother even a secret gamer! Take her on in Donkey Kong on the Nintendo Switch to see what we mean. She’d choose “Hit My With Your Best Shot” by Pat Benatar for Karaoke and her smile and laugh are surely contagious.

Here’s her interview!

 How long have you worked at Silver Star?  2 years

What does your job entail?  Customer Service

What do you love most about your job?  Being able to help people get their services and the feeling of gratitude when they get connected

What is something unique about you?  I received a kidney on June 23, 2020, from my sister in law

What is your favorite hobby?  Golf

Rapid Fire Questions:

Who has influenced you the most when it comes to how you approach your work? Two of my co-workers who trained me, Tami Jasperson and Jen Hamp

Who would play you in a movie about your life?  Sandra Bullock

What is a topic you wish you knew more about?  Politics

What are 3 items you’d take with you to a deserted island?  Husband, grandkids, and a food supply

If you were independently wealthy and didn’t have to work, what would you do with your time?   Travel

What led you to this career?  I have been in customer service my whole life so it came natural to me


About Meet the Team

Silver Star is very fortunate to have a team of unique and talented individuals that work whole-heartedly to contribute to the success of our company. Without them working diligently, both behind-the-scenes and first-hand with our customers, we would not be able to meet our rural communities’ technology and communications needs.

Needless to say, we are very proud of our team and we would like to share them with you. So, every few weeks, we will introduce you to a member of our team by sharing a short interview-style member profile.