Online Security 101
Silver Star is here to help you keep your personal information secure and identify potential threats with some tips and tricks for when you are on your laptop, computer, tablet or smartphone.
Pop-up and email scams
Red flag pop-ups and emails may contain messaging like:
- You are at risk
- Verify your account
- Your reward is ready
- Silver Star needs your input
Silver Star goes to many lengths to make sure our customers can distinguish our communications from impersonators. If we send an email to you, we will never ask you to provide or verify account or payment information via email or by clicking/submitting a form.
As always, Silver Star will NEVER ask you for your username and password over email.
Please do not respond to any such requests for personal information by email. Emails from Silver Star will always come from silverstar.com or silverstar.net email address. Pop-ups from Silver Star will only appear when you visit our website and will help you connect via chat with one of our account representatives.
If you are ever questioning if an email or pop-up you receive is legitimate just give us a call, 877.883.2411 or stop by any of our five local offices to visit with one of our friendly account representatives.
Don’t know? Don’t click or share!
Additional tips to help you steer clear of malicious communications:
Do not click on suspicious pop-ups
Do not call unfamiliar numbers
Do not give remote access to someone without verifying credentials
Do not share passwords
Passwords can be a pain. But they serve as your lock and key for all your digital information and having weak passwords makes you an easy target. Here are some tips for creating strong passwords:
- Passwords should use a combination of upper and lower case letters, numbers, and symbols. Don’t give someone easy access.
- Use a password that is at least eight characters in length.
- Don’t use your name in the password or a word that can be found in the dictionary. That’s an easy place for hackers to start.
- Change the password every 90 days.
- Consider using two-factor authentication for added security. Having a second security component increases the chance a hacker won’t get access.