Service Impact - Western Idaho

RESOLVED 1:22 PM: We are pleased to inform you that the residual issues have been resolved, and voice and internet services should now be fully restored for all customers. If you are still experiencing any issues, please contact our tech support team for assistance. Thank you for your patience and understanding during this time.

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Meet the Team – Jenn Astle

Today, we have the honor of introducing you to one of the most helpful and happy people you’ll meet! Jenn has worked in Service Center offering technical support for years, and is about to celebrate her second-anniversary managing that team! She’s a leader that is willing to jump on the front lines whenever necessary, and on the other end of the scale, she often speaks at international industry events because of her team’s innovative uses of technology. Here’s a chance to get to know her better.

Here is Jenn’s Interview

How long have you worked at Silver Star?  8 years

What does your job entail?  Managing my team.  I am the go-to between NISC (our billing and enterprise operations system) and other devices for provisioning, measuring productivity, and ensuring quality of customer care

What do you love most about your job? Fixing problems

What do you love most about the community you live in? The support of the community and how everyone comes together

What is something unique about you?  I really enjoy learning new things, every day is a new opportunity to learn something new

What’s your favorite hobby?  Playing cornhole

Now…. Five Questions Fast!

What is your go-to productivity trick?  Listening to music

What energizes you outside of work?  Friends and family

Are you a dog or cat person or neither? Dog

What is your favorite place to eat around here? Juan’s House of Tacos

What is something that you have done, but will never do again?  Eat liver and onions

About Meet the Team

Silver Star is very fortunate to have a team of unique and talented individuals who work whole-heartedly to contribute to the success of our company. Without them working diligently, both behind-the-scenes and first-hand with our customers, we would not be able to meet our rural communities’ technology and communications needs.

Needless to say, we are very proud of our team and we would like to share them with you. So, every few weeks, we will introduce you to a member of our team by sharing a short interview-style member profile.