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Outage affecting Idaho Falls

September 27, 4:00pm There is currently an outage in Idaho Falls affecting internet customers due to a downed power line. The estimated time of service return is early Wednesday morning.

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Hopefully you’ve heard by now (by email, letter and bill message!) that Silver Star is changing billing platforms. You will be able to view your bill and account information here beginning the week of May 4th. We apologize for any inconvenience that comes from not being able to view your bill online between now and then.

SmartHub Registration
Silver Star’s new payment platform will be going live during the week of May 4th. During the first two weeks of May you will receive an email notification on how to access, log-in, pay your bill and set up auto-pay. Because all Silver Star customers will need to register, we will be sending out the registration notifications in batches. This will help you to have a better experience by not overloading the system or our great customer service representatives who will be ready and willing to help guide you through this process should you need it. You will need to complete your registration on SmartHub by May 17th.

Late Payments
As we transition all of our customers to this new payment platform we will be suspending all late payment penalties for the May bill cycle.

Autopay
Your May bill will need to be a one-time payment in SmartHub, paid by check through one of our store dropboxes, or over the phone through SecurePay (833.699.1829) starting May 1st. Once you have completed your registration you will have the opportunity to set up Autopay to begin in June.

Look for more information from us via email in the weeks ahead!