Lifeline

What is the Lifeline Assistance Program?

Lifeline is a federally-funded program that provides eligible recipient households a monthly discount on communications service (i.e., local telephone, mobile phone service, and effective December 2, 2016, fixed or mobile broadband services.

Idaho residents may also be eligible for an additional discount on phone services through the state-funded program, known as ITSAP.

Who is eligible?

Any residential customers who meet program-based or income-based eligibility criteria.
• Income Eligible: Income cannot exceed 135% of federal poverty guidelines for household size
• Program Eligible:

o Medicaid
o Federal Public Housing Assistance (FPHA), Section 8
o Supplemental Nutrition Assistance Program (SNAP – formerly Food Stamps)
o Supplemental Security Income (SSI)
o Veterans pension and Survivors Benefit
**Effective December 2, 2016, LIHEAP (qualification for the low income heating and energy assistance program no longer qualifies for lifeline program eligibility); accounts receiving lifeline benefit under LIHEAP eligibility will continue to receive the credit through July 2017, at which time they must apply for the benefit under eligible programs/income eligibility or be removed from receiving the benefit. 

How do I apply for assistance?

Wyoming residents should apply for the eligible programs with their local Wyoming Department of Family Services (DFS) field office.
Wyo. Department of Family Services
631 Washington Street
Afton, WY 83110
307.886.9232

Idaho residents should contact the IDHW or Community Action Partnership of Idaho (CAPAI) to make sure that they qualify for these benefits and then apply with their local Community Action Partnership office. You can find these listed, along with the counties they serve, on the CAPAI website. You can also call the 211 Idaho Care Line for assistance: 800.926.2588

• If you are eligible, your name and telephone number will be forwarded to Silver Star or your local service provider if different than Silver Star.
• The monthly discount will begin within the next billing period if your name and number match the telephone company’s records.

Do I need to apply every year?

Yes. Your eligibility must be renewed each year. Silver Star will work with to recertify you for the program each year. Failure to recertify will terminate your eligibility for program benefits.

Is lifeline available for cellular service?

Yes, cellular phone assistance is available in Idaho and Wyoming.

Can I get lifeline for broadband (internet) services?

Yes, lifeline assistance may be applied to fixed or mobile broadband services, subject to certain conditions.

Can I have more than one lifeline credit per account (say, I have more than one qualifying service)?

No, the lifeline credit is limited to only one per qualifying household.

More Questions?

If you have more questions regarding Lifeline, please contact Silver Star or your local Idaho or Wyoming assistance offices.
Lifeline is a government assistance program; the service is non-transferable, only eligible consumers may enroll in the program, and the program is limited to one discount per household.