Wireless Phone Voice Mail

Access your Web Portal here.

Access Your Voice Mail:

  • Dial your prefix followed by 6269 (MBOX)
    • Press # if calling from the phone your voice mail is subscribed to, OR
    • If using Auto Login and accessing from your home phone, no entry is required, OR
    • Press * then your 10 digit telephone number if calling from a remote phone.
    • If prompted, enter your password followed by #. Your password will be a default of four zeros (0000) until you change it.
    • From the main menu, you will have the option to:
      • Press 1 to listen to messages. Watch Video
      • Press 7 for current date and time. Watch Video
      • Press 9 to setup voice mailbox.

      Voice Mailbox Setup:

      • Access your voice mail and press 9 to setup voice mailbox.
      • Press 1 to change Greeting Options. Watch Video
      • Press 1 to play current greeting.
      • Press 2 to re-record current greeting. Watch Video
      • Press 3 to delete current greeting.
      • Press 5 to pick or record new greeting.
      • Pick new greeting number. If blank,
      • Press 2 to record new greeting and press #.
      • Repeat steps 1 and 2 to record and save up to 9 greetings.
      • Press 5 to pick greeting number to activate.
      • Press * to return to Main Menu.
      • Press 2 to change your Password. Watch Video
      • Enter new password and press #. may be any series of up to 16 digits.
      • Verify new password and press #.
      • Press 4 to change Auto Login options. Watch Video
      • Press 5 to change Language Settings. Watch Video
      • Press 6 to edit Distribution Lists*.
      • Press 7 to edit Out Dial Numbers*. Watch Video
      • Press 8 to record your name.
      • Press * to return to Main Menu.

      E-Forward

      With E-Forward you can check and manage your voice messages all from your email inbox. To sign up, please contact us.

      • When you get a voice mail message, you will receive an email.
      • Open the attachment and your media player will play the message.
      • Save or delete the message. Deleted messages will be deleted from your voice mailbox.

      Message Forwarding & Memo

      You can forward a message you received to another mailbox number. Watch Video

      • Press 6 and enter the phone number.
      • When you forward a message, you may record an introduction to the message before it is forwarded.

      Call Screening

      You can listen as a caller leaves a message in your mailbox. You may choose to connect to the caller at any time by pressing 1.

      Multiple Greetings

      Multiple Greetings give you the flexibility of having multiple pre-recorded greetings to choose from.

      Family & Business Sub-Mailboxes

      You can have up to 9 sub-mailboxes within the same Voice Mailbox. Each sub-mailbox will have a private greeting and password. When accessing your voice mail, you will be notified as to which sub-mailbox has new messages.

      Administrator Instructions

      Record Your Group Greeting
      • Access your voice mail and press 0 to administer the family mailbox.
      • Enter your password and press #.
      • Press 9 to access mailbox setup options.
      • Press 1 for greeting options.
      • Press 2 to record your greeting. When finished recording, press #. For example, “You have reached the Doe residence. To leave a message for John, press 1. To leave a message for ane, press 2.”
      Change An Existing Group Greeting
      • Access your voice mail and press 0 to administer the family mailbox.
      • Enter your password and press #.
      • Press 9 to access mailbox setup options.
      • Press 1 for greeting options.
      • Press 2 to re-record your greeting. When finished recording, press #.

      General User Instructions

      Record Your Sub-mailbox Greeting
      • Access your voice mailbox and enter your mailbox ID number (1-9).
      • Enter your password and press #.
      • Press 9 for the mailbox setup menu.
      • Press 1 for greeting options.
      • Press 4 to record your greeting.
      • Record your greeting and press #.
      Change Your Sub-mailbox Password
      • Access your voice mailbox and enter your mailbox ID number (1-9).
      • Enter your password and press #.
      • Press 9 for the mailbox setup menu.
      • Press 2 to change your password.
      • Enter your new password and press #.
      • Verify new password and press #.
      Retrieve Messages From Your Sub-mailbox
      • Access your voice mailbox and enter your mailbox ID number (1-9).
      • Enter your password and press #.
      • Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have x new messages and x saved messages.”
      • Press 1 to listen to new messages.
      • Press 2 to listen to saved messages.

      Temporary Greetings

      Schedule a greeting to play while you are out of the office or on vacation.

      • Access your voice mailbox.
      • Press 9 to access mailbox setup.
      • Press 1 to change Greeting Options.
      • Press 8 to customize Temporary Greeting.

      Single Number

      Includes Single Mailbox and Web Portal (available for wireless customers with landline service)

      Callers can reach you by ringing up to 6 different numbers at once or at chosen intervals. You can select the order numbers are called, if they are rung in groups, and the number of seconds they ring before continuing the search. At the final number callers may leave a message.

      Call Transfer: With Single Number, all it takes is the push of a button to transfer your call from your office phone to your cell phone and then again to your home phone! The person you are speaking to will have no idea that you just transferred the call. You can transfer calls between your designated numbers.

      Single Mailbox

      Share one mailbox between multiple phone numbers. Contact customer service to set up this feature. Voice Mail message waiting indication will only appear for Silver Star numbers. (available for wireless customers with landline service)

      Out-Dial

      Callers hear an option of being transferred to a pre-programmed number. Example: “Leave a message or press ‘0’ to be connected to my cell phone”. (available for wireless customers with landline service) Watch Video

      • Access your voice mailbox.
      • Press 9 to access mailbox setup.
      • Press 7 to edit Out Dial number.
      • Enter Dial Out number.
      • Enter 10 digit number.