There has been an increase in the number of support calls regarding receiving long distance calls nationwide. This situation is a known national issue, and not specific to Silver Star's service.
While it is possible to make and receive local calls, you may not always be able to receive long distance calls. Quality of long distance calls, lack of sound on called party’s line, and hearing ringing but the called party hears nothing are all symptoms of this known issue.
This situation is being monitored nationally with a variety of possible causes creating the problems including routing loops, improper call set up by some companies who do not have our code in their database, congestion on routes, etc., all of which are being investigated.
If you encounter this issue, we recommend requesting that the person trying to call you contact their long distance provider. We will advise of updates when we receive them, as we remain committed to providing the best service possible to you our customers.