Account Access | Privacy Statement | About Us | Careers | locations | contact us | site map | Advertising SILVER STAR COMMUNICATIONS 877/883.2411 PO BOX 226 | FREEDOM, WY 83120

Normally, we recommend you leave your DSL modem turned on and plugged into a surge protector and/or a battery back-up source. You can turn your computer on and off and have an instantaneous Internet connection when the computer is turned on. If you cannot connect to the Intenet: check your line, check your connections, reboot your modem and restart your computer.

Check your phone line (DSL subscribers)
To test your line, insert a phone in the preferred jack for the computer. If you do not hear a dial tone, try a different jack. Contact Silver Star if you suspect a wiring problem.

Check your connections
Make sure the Ethernet cord is securely connected to your computer and modem. The telephone line cord should connect the telephone jack and modem. Do not place a filter between the telephone jack and the DSL modem. If you have a router, hub or switch, unplug devices from your system while testing.

Rebooting a DSL modem

• Turn off computer. Unplug routers, hubs or switches. Unplug modem.
• Wait ten seconds. Plug in modem. Wait for the Power and Ready lights to remain solid.
• Plug in router, hub or switch (if applicable).
• Turn on computer. The Ethernet light should blink. Skip to Possible Issues section.

Rebooting wireless high-speed Internet

• Turn off computer. Unplug routers, hubs or switches.
• Wait ten seconds. Plug in router, hub or switch (if applicable). Wait for the Power light to turn on.
• Restart your computer.

Possible issues
If the Power and/or Ready lights do not remain steady, there may be a problem with your modem or router.
If the Power and Ready lights are steady, but the Ethernet light is not active, there may be a problem with the line or DSL service.
If the Power and/or Ready lights are steady, the Ethernet light is active, your connections are intact and you still have problems connecting to the Internet, there may be a problem with your settings.
If you computer is running slow, it could be the age of the computer, an older operating system, spyware or a virus. See the section on Internet Security.

Checking computer settings
Windows 98 to XP
Start | Run | Open: cmd | Click OK | Type: ipconfig | Enter
Look for the IP address.
Type: ipconfig/release | Press Enter
The IP address should now be 0.0.0.0.
Type: ipconfig/renew | Press Enter
The IP address should begin with 216.128 (or 192.168 if you have a Lynksys Router).
MAC OS X
Open the TCP/IP control panel to check the IP Address.
If you have an IP address that begins in something other than 216, then you may not be successfully connecting to the network. Contact Technical Support.

Click here to check your Dial-Up Usage

How can I improve the speed of my dial-up internet service?

• Reboot your computer system.
• Access another dial-up line.
• Unplug telephone devices connected to the telephone jack on the back of the modem.
• Modems have two jacks: one is for the line connected to the wall jack and the other is for a telephone, answering machine, fax, etc. Try unplugging the other devices connected to the back of the modem.
• Unplug other telephone devices in the house or office such as extra phones, fax machines, and answering machines to see if the disconnects stop.
• Try another telephone jack.
  
• Monitor climate control by creating ample space around your machine. Air flow is restricted when things are placed on top, under or around your modem and computer.

What can I do if I am experiencing frequent disconnects?

• Disable call waiting to maintain a constant connection by placing "*70,," in front of the dial-up telephone number in your dial-up settings. Make sure you insert the two commas. Call waiting will automatically be turned back on after you disconnect your dial-up connection.
• Upgrade modem firmware and software drivers.
• Lower the connection speed of your modem to maintain a constant connection. The speed setting is found in Properties on your connection icon.
• Lower the local interface speed on your computer. Try lowering your port speed to 57600 or 38400. If the dropped connections cease, a slow UART may be the problem. A replacement serial port should fix the problem.
• Use hardware and software flow control. Select “Use flow control” in the Properties/Configure/Connection/Advanced section of your Dial-Up Networking folder to set up a software flow control.
  

If you cannot connect to the Internet, contact Technical Support at:
support@silverstar.com
883.6684 or 354.6200

high-speed
Afton
dial-up
security
speed test
setting up email
web hosting
roam-to-home
troubleshoot
e-support

Tech Support
8AM-11PM
7 Days/Week

email

307/883.6684
208/574.2500
208/354.6200