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About Us
Survey
Please tell us about your visit to Silver Star
Please enter the code on your card.
What was the reason that you contacted Silver Star?
select
Sign up for service
Fix a problem
Other
If other, please describe
How many times did you contact Silver Star before the service was installed or problem was corrected?
Once
Twice
Three times
Four or more times
Please rate the process of getting your service installed or problem resolved (1 being poor, 10 being superior)
1
2
3
4
5
6
7
8
9
10
Please describe if there was any particular aspect of the process that stood out:
Please rate the following for the Silver Star technician that assisted you:
Patience
1
2
3
4
5
6
7
8
9
10
Enthusiasm
1
2
3
4
5
6
7
8
9
10
Listening
1
2
3
4
5
6
7
8
9
10
Friendliness
1
2
3
4
5
6
7
8
9
10
Professionalism
Knowledge
1
2
3
4
5
6
7
8
9
10
Helpful
1
2
3
4
5
6
7
8
9
10
Respectful
1
2
3
4
5
6
7
8
9
10
Follow Up
1
2
3
4
5
6
7
8
9
10
Communication
1
2
3
4
5
6
7
8
9
10
A part of our mission is to exceed our customers' expectations.
Do you feel that the technician exceeded your expectations as a customer?
select
Yes
No
If no, what could they have done differently?
Did the technician tell you about our products/services?
Please check the following services that the technician introduced you to:
Cell Phones (Silver Star Wireless)
Digital TV
Internet
Computer Repair
Networking
Phone service and/or calling features
We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
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