Survey

Customer Experience Survey

Thank you for giving us the opportunity to serve you. We appreciate your business and want to make sure we meet your expectations. Please help us improve by taking a couple of minutes to tell us about the service that you have received so far. When you complete the survey, you will receive a code to redeem your coupon good for discounted services/products. We hope that you will accept this as a token of our good will.

Please tell us about your visit to Silver Star.
Please enter the 4 digit survey code on the bottom of your card. 
 
What was the reason for your visit to Silver Star?




 
 
Approximately how long did it take you to receive assistance?



 
Please rate the following for the customer service or retail representative that assisted you:
Patience
 
Enthusiasm
 
Listening
 
Friendliness
 
Professionalism
 
Knowledge
 
Helpful
 
Respectful
 
Follow Up
 
Communication
 
A part of our mission is to exceed our customers' expectations
If no, what could they have done differently?
 
Did your customer service or retail representative tell you about our products/services?
Please check the following services that the representative introduced you to:





 
Do you feel that the customer service or retail representative exceeded your expectations as a customer?
select
 
We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
Additional comments