Calling Features

Anonymous Call Rejection

Reject incoming calls which have name and number information blocked.

  • Dial *77
  • Listen for confirmation tone, hang up.
  • To deactivate, dial *87

Automatic Call Back

Your phone will continue to redial a busy number until the line is free.

  • When you hear a busy signal, press the switchook and release quickly.
  • Listen for special tone. If you have already hung up, pick up the handset and listen for normal dial tone.
  • Dial *66
  • If the line is still busy, hang up. Your phone will check the number to up to 30 minutes
  • A special callback ring alerts you when the line becomes free.
  • Pick up the handset to automatically connect the call
  • To cancel, dial *86

Automatic Recall

Redial the last number that called your number.

  • Dial *69
  • If line is busy, hang up. Your phone will keep trying the line for up to 30 minutes.
  • A special callback rings alerts you if the line becomes free.
  • Pick up the handset to automatically connect the call.
  • To cancel, dial *89

Call Forward

Forward calls to another number.

  • Dial *72
  • Dial the forward-to number
  • To deactivate, dial *73

Call Forward Busy

  • Dial *90.
  • Dial the number to forward calls to.
  • To deactivate, dial *91.

Call Forward No Answer

  • Dial *92.
  • Dial the number of rings (from 2 to 9) to be allowed before the call is forwarded. Then, dial the forward-to number.
  • To deactivate, dial *93.

Call Forward Remote Access

Activate call forward while you are away from your office or home. Calls are subject to long distance charges.

  • Access Numbers:
    • Star Valley: 883-6400 (1+307 if out of area)
    • Swan Valley: 483-6400 (1+ 208 if out of area)
    • Teton Valley: 354-6250 (1+ 208 if out of area)
    • Listen for special dial tone.
    • Dial your 7-digit phone number and PIN.
    • Dial *72. (if you are forwarding to a long distance or toll free number, please dial 1, then area code, then number.)
    • Dial the number to forward calls to.
    • To deactivate, dial *73.

    Call Transfer

    • Transfer calls to another phone line.
    • Press and quickly release the switchook to place the caller on hold.
    • Listen for dial tone and dial the number to transfer the call to.
    • You may wait for the third person to answer to privately announce the call or you can transfer immediately.
    • To transfer, press and quickly release the switchook.

    Call Waiting

    Put the first party on hold while you answer an incoming call.

    • To answer an incoming call when you are on the phone, press and quickly release the switchook. The first caller is placed on hold. To alternate between callers, press and release the switchook.
    • To deactivate call waiting before making a phone call, dial *70, listen for the confirmation tone and dial the telephone number you wish to call.
    • After you hang up, Call Waiting automatically “turns on” again.
    • To deactivate call waiting during a call, press and release the switchook, dial *70 and listen for the confirmation tone.

    Caller ID Blocking

    Used on a per call basis, the called party receives a “Private” identification instead of the calling party’s number or name.

    • Dial *67.
    • Dial the number you are calling as usual. Caller ID Suppression Designates a privacy status for your line on every call. The called party receives a “Private” identification instead of your name or number. Programmed by Silver Star.

    Conference Calling

    Call Information

    Dial-In Numbers: 307.883.6751 | 208.354.6751 | 866.410.5922

    Call the conference phone number above and when prompted, enter the Conference ID # you supplied to your attendees. You will then be prompted to enter your Administrator Identification Number. You will hear an announcement letting attendees know you have joined the call and hear how many attendees are in the conference.

    If Attendees call in before the Administrator, they will be notified that the Conference Administrator has not yet arrived and will be asked to remain on the line until the Administrator arrives. Use this access procedure if your are using phone only access or the Web Portal to administer your conference.

    Manage Conferencing with Web Portal Service

    Once you have logged into the Web Portal, click the My Settings tab and choose Conferencing. Open the General Settings by clicking the Blue Arrow button. The General tab shows the Conference ID # and the Administrator Access Code (which you can change to any 5 digit number). If you want to allow conference calls to continue after you (the Administrator) leave the call, select No in the ‘Terminate when Admin Leaves’ field. The Quiet Mode, if set to Yes, will mute entrance and exit beeps. The ‘Mute Attendees’ field, when set to Yes, will mute all attendees during the conference. Click the Save button to activate changes.

    Record Features

    Previously recorded conferences can be accessed and downloaded from this screen. Recorded calls will be automatically deleted after 30 days. Recording time is limited to 10 minutes per call with a total recording time of 30 minutes for saved calls for account.

    Attendee Administration Features

    The Call Manager screen shows the phone numbers of conference attendees. From the Main screen you can use the Speaker button to mute specific attendees. You can adjust Attendee volumes by moving the Slider right to increase or left to decrease volume. Click the Red X to remove an Attendee from the conference. Click the Record button to start recording a conference at any time. You can stop recording with the Stop button that appears during an in-progress recording. 

    The Access Numbers Tab shows you the Direct Dial and Toll Free numbers assigned to your account by the service provider.

    Add a Participant using the Web Portal 

    From the Home tab and in the Call Manager, you can add a participant to a conference already in progress. Enter their 10-digit phone number and click the Call button. The service will call the number and add them directly to the conference without requiring a Conference ID #.

    *Only available with the Integrated Web Portal

    Customer Originated Trace

    Identify harassing callers through the phone company. Customer Originated Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.

    • When you get a nuisance call, just depress the “switchhook” and release quickly.
    • Listen for a special dial tone.
    • If you’ve already hung up, just pick up the handset again and listen for a normal dial tone.
    • Press *57. On a rotary phone, dial 1157.
    • Listen for a confirmation announcement that the last call has been traced.
    • Hang up.
    • The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we’ll provide that number to the local authorities.

    Selective Call Acceptance

    Program your phone to accept only calls from a special list. All others will hear an announcement that you are not accepting calls. Available in local service area only.

    • Dial *64.
    • Listen for announcement telling you whether the feature is currently on or off. Press 3 to turn the feature on or off.
    • To add the last caller to your acceptance list, dial #01#.
    • To hear the phone numbers on your list, press 1.
    • To add a number to your list, press #.
    • To remove a number from your list, press *.

    Selective Call Forward

    Program your phone to forward only specified calls from a list you create. Available in local service area only.

    • Dial *63. Listen for announcement telling you whether the feature is currently on or off. Press 3 to turn the feature on or off.
    • First time users will be asked to enter the forward-to number. From then on the system will remind you of the current forward-to number. To keep, press 1. To change, press 0.
    • To hear the numbers on your list, press 1.
    • To add a number to your list, press #.
    • To remove a number from your list, press *.

    Selective Call Rejection

    Program your phone to block specified telephone numbers from calling you. Available in local service area only.

    • Dial *60.
    • Listen for announcement telling you whether the feature is currently on or off. Press 3 to turn the feature on or off.
    • To add the last caller to your rejection list, dial #01#.
    • To hear the phone numbers on your list, press 1.
    • To add a number to your list, press #.
    • To remove a number from your list, press *.

    Smart “Telemarketer” Block

    Callers will hear a recording that you do not accept calls from telemarketers and will be instructed to press 1 if they are not a telemarketer to continue the call. Smart Block holds numbers that frequently call you in a queue.

    • Dial *95 to access menu.
    • Press 1 to add a number to your Blocked list.
    • Press 2 to remove a number from your Blocked list.
    • Press 3 to remove all numbers from your Blocked list.
    • Press 4 to add a number to your Known list.
    • Press 5 to change the Language of your menu options.
    • Press 6 to turn the entire service on.
    • Press 7 to turn the entire service off.
    • Press 8 to block calls from Private callers.
    • Press 9 to allow calls from Private callers.
    • Dial *96 if you wish to add the last caller’s number to your Blocked List.

    Speed Calling

    Program up to 30 numbers to dial with 2 digit codes. Feature works on the phone line; additional phones do not need to be programmed.

    • Dial *75.
    • Dial a two-digit speed code (choose any number, 20-49). \
    • Dial the phone number you wish to assign to that code.
    • Press the # key and listen for the confirmation tone.
    • To call someone on your Speed Calling list, dial the two-digit code, then the # key.
    • To change your Speed Calling list, dial *75. Dial the two-digit code you wish to change. Listen for the cancellation tone, then a dial tone.
    • Follow steps to enter a new number.

    Three-Way Calling

    Connect 3 parties on one call. Subject to long distance charges.

    • Press and quickly release the switchook to place the first call on hold.
    • Listen for dial tone and dial the third person’s number.
    • When the third person answers, you can talk privately before making it a three-way conversation.
    • To make the three-way connection, press and quickly release the “switchook.”
    • If the third person does not answer or you wish to disconnect them, press and quickly release the “switchook.”
    • You will be reconnected to the person holding.
    • If either of the two people hang up, you may continue talking with the remaining person.
    • To end the call completely, simply hang up.

    Time And Date

    Within your local calling area dial:

    • Irwin / Wayan 453-9800
    • Star Valley 883-9800
    • Teton Valley 354-9800

    Voice Mail

    Click here for Voice Mail instructions.