Digital TV

TV Support

Our technical support representatives and technicians are ready to help you with any problems you may be experiencing with your Digital TV service. See below for some helpful information that may help you solve the problem on your own.

Find help on rebooting your set-top box, correcting sound/picture issues and setting up your remote control.

How to Reboot your Set-top Box

If you experience problems with your TV service, you can reboot your system with the following steps:

  • Press and release the STB button on the remote control.
  • Press and release the red Power button on the remote control.
  • Unplug the power source on the set-top box.
  • Wait 10 seconds.
  • Reboot your DSL modem.
  • Turn off your computer(s).
  • Unplug your modem.
  • Wait ten seconds.
  • Plug in your modem. Wait for the Power and Ready lights to remain solid.
  • Reconnect the power source to the set-top box.

Bypass entering password each time the set-top box is reset. Go to MENU, SETTINGS, PREFERENCES. Uncheck ENABLE LOGIN.

Correcting Picture/Sound Issues

  • Make sure MUTE is not pressed on the remote control.
  • The correct TV code should be input in the remote control.
  • Make sure all cables are connected properly and that your TV is tuned to the correct RF channel for the TV you are using.
  • If the video output on the STB is connected to the Video IN input on the TV, make sure the TV is set to the correct video input.
  • Check the Coaxial cable to make sure it is tight.
  • Unplug large electrical appliances nearby, such as a treadmill.

If VCR is connected using RCA jacks, VCR must be ON.

Remote Control

For complete instructions and to find TV brand and DVD brand codes, please download the user guide.

For old amino remotes, download this user guide.

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Guide

1. The left side of the guide grid shows you the channel number and channel ID.

2. The right side of the guide grid shows you what is playing. You can cross reference the time that show is playing to the time table directly above.

3. As you scroll through the channels, using the buttons around OK button, you will notice a blue selection tool highlighting the programs. As you move the selection tool around, the information changing on the top right section of the guide will change as well, to display information on the show you have selected.

4. If you press OK on any show in the currently playing time slot, the guide will display that show in the top  left corner , but will not automatically exit the guide. If you press OK on a future show, the guide will bring up the Channel Actions menu. 

5. The show name that your channel selection tool has selected.

6. Current Favorites List: Pressing the GUIDE button will cycle you through your different favorites lists.

7. A short description of the show you have selected with the blue selection tool (3)

DVR

The Guide gives you a comprehensive play list of what is currently playing on your television. Pressing the button to the right of the OK button your remote control will allow you to scroll through future show listings. You can keep pressing right for up to 7 days of information.

If at any point you come across a future program that you would like to watch you may either record that show for viewing later if you have DVR, set a reminder, or request that your TV change to that specic show when it starts playing.

Press OK on your remote to bring up the Channel Actions menu.

1. Record Program - This action records the show or movie and you can watch it using the built in DVR. 

2. Record Series - This action records the show anytime that series of selected shows airs.

3. Set Reminder - This action alerts you when that show is about to play

4. Set Autotune - This action will change you to that channel when that show is playing

5. Add to Favorites - This action will add that channel to your favorites list

6. Expanded Info - This action displays the most detailed information available for that show.

7. Cancel - This action will Exit you from the Channel Actions Menu.

How to know if my TV is HD ready.

  • Understand the difference between HD and digital. A digital TV is simply one set up to receive digital programming--which all U.S. television stations started broadcasting in the summer of 2009. Digital programming can still come in at a lower resolution than HD, however, and while all HDTVs are digital, not all digital TVs are HD. 
  • Check the front of the TV or the owner's manual for a small sign reading "HD Ready." That's the quickest and easiest way to settle the issue.
  • Check the TV's resolution number. Resolution is displayed in a number, followed by the letter "p" or "i." The number tells you how many horizontal lines your TV screen can hold. The "i" stands for "interlaced," which means your image flickers back and forth between one half of the lines and the other half (the image looks fine, but it results in the "flicker" effect displayed by many TVs). The "p" stands for "progressive," which means that every line on your TV is used to display the image. Standard definition TVs have a resolution of 480i (480 horizontal lines on the screen, delivered in interlaced form.) Higher resolution TVs provide resolution of 480p, 720i, 720p, 1080i and 1080p. A true HDTV will offer 1080p or 1080i resolution. You can find the resolution listing in the owner's manual under the number of vertical pixels on the screen.