Email Support

Below is a list of commonly asked questions about Silver Star’s email service. If you have questions that aren’t addressed on this page, please contact us.

General Email FAQ

I want to use Outlook or another offline email client. What settings should I use?

We recommend you try our new app portal first, visit App Portal to check it out!

Username: this is your full Silver Star email address. Ex:

Password: this is the password you chose when you signed up for service.

Incoming Server Settings
IMAP (Incoming) Settings
SSL: Required
Port: 993
POP3 (Incoming) Settings*
SSL: Required
Port: 995
Outgoing Servers Alternate SMTP (Outgoing) Server Settings
SMTP (Outgoing) Server Settings
SSL or TLS: Required
SSL Port: 465
TLS Port: 587
Requires User/Pass Authentication *
Port: 25
Requires User/Pass Authentication *


You only need to configure one Incoming Server and one Outgoing server in your settings.

I’ve forgotten my password, how can I make a new one?

If you are unable to access your account because you have forgotten your account password please call email support at 307.883.2411 or 208.354.3300 (option 3, then option 2 for email support).

What are the password requirements?

    • 8-20 characters
    • With 3 of the following 4 attributes:
      • One number [0-9]
      • One special character: !@#$%^&*()~`-=_+[]\{}|:”;’,./<>?
      • One uppercase letter
      • One lowercase letter
    • Do not use email address

How do I add another email to my account?

To add a new email contact Customer Care Support