Email

Below is a list of commonly asked questions about Silver Star's email service. If you have questions that aren't addressed on this page, please contact us.

To view a topic, click on the question.

General Email FAQ

I want to use Outlook or another offline email client. What settings should I use?

Username: this is your full Silver Star email address. Ex: maxx@silverstar.com

Password: this is the password you chose when you signed up for service.

Server Type: IMAP

Incoming Server: imap.silverstar.com

Outgoing Server: smtp.silverstar.com

My outgoing server requires authentication: checked

How do I change my password?

  • Log in to your webmail account online using your current password
  • Select "Options"
  • Select "Password"
  • Enter old password
  • Enter new password with new requirements
    • 8-20 characters
    • At least one number [0-9]
    • At least one special character: !@#$%^&*()~`-=_+[]\{}|:";',./<>?
    • At least one uppercase and lowercase letter
    • Do not use email address
  • Create a new password question and answer to be able tot change your password in the future
  • Change your password in your email client (Outlook, Entourage, etc.) account settings.
  • Change your password on your smartphone or other devices.

I've forgotten my password, how can I make a new one?

If you are unable to access your account because you have forgotten your account password and do not have security questions set up, or have forgotten the security answers please call technical support at 307.883.2411 or 208.354.3300.

What are the password requirements?

  • 8-20 characters
  • At least one number [0-9]
  • At least one special character: !@#$%^&*()~`-=_+[]\{}|:";',./<>?
  • At least one uppercase and lowercase letter
  • Do not use email address

Webmail FAQ

How do I delete more than one email at a time?

Modern – AJAX

  • Click on the “JunkMail” folder
  • Click on the top email message
  • Scroll down to the bottom Hold down the Shift key and click on the bottom message
  • Click the “Delete” button

Classic – HTML

  • Click “Options” on the left side
  • Click “Preferences”
  • Select how many messages per page (set to the max of 200)
  • Click the “Update” button
  • Click “Folders” on the left side
  • Click “My Junk Folder”
  • Click the box just to the left of the From column header (this selects all messages in the view)
  • Click the “Delete” button

What do those icons mean?

  1. Contacts
  2. Calendar
  3. Compose New Email
  4. Folders