Click here for a pdf version of the Terms Booklet.
Local Telephone
Silver Star may waive standard deposits if customer signs up for and retains automatic payment enrollment. Default in autopayments such as insuffiecient funds, may result in deposits charged back onto customers account within the first 12 months of service.
- Billing statements are mailed at the end of the month.
- Payments are due the 20th of the month.
- Acceptable forms of payment include:
*cash/check
*credit/debit cards
*online payments
Automatic payment options include:
*automatic bank draft
*automatic credit card payment
- Due date extensions are permitted when pre-arranged.
Contact Customer Service at 877.883.2411 to make a payment arrangement if payment will not be received by the 20th.
If payment is not received by the 20th:
- A “past due” notice will be sent stating the amount overdue and the date telephone service will be disconnected if payment is not received.
- If payment is not received after the above notice and payment arrangements have not been made, service may be reduced to basic local service or disconnected.
- If payment arrangements have been made and the arrangement is not met, service may be disconnected.
- We will attempt to reach the account holder by phone at least 24 hours prior to disconnection.
- To reinstate your service, the balance on your account and reconnection fees may be apply. If you are disputing charges on your bill, contact us immediately. Your service will not be interrupted while any unresolved disputes exist regarding your account. Please contact us if you have further questions regarding our billing policy.
If your local telephone service is out of service, please dial 611 to report the service problem from the location where service is not working. You may also call 877.883.2411 or contact us.
Agreement: Silver Star Communications’ packages include any combined services where you receive a discount for subscribing to multiple services. In order to receive packaged service discounts on service for high-speed Internet, Digital TV and Silver Star Wireless you must be in a current contract for that specific service. Qualified Silver Star Wireless and Internet plans must be of a specific value (see website or application for details). Discounts apply to Silver Star Wireless main line access fees only. We reserve the right to alter or cancel part of or the entire service package at any time.
Long Distance Calling Plans: The Talk-a-Lot long distance plan cannot be used by business accounts or for Internet access. Silver Star reserves the right to terminate or alter any long distance plan at any time. Bundled long distance calling minutes are only available for the month of service and do not accumulate over time.
Agreement: Internet service is granted based on local, state and federal laws and Internet acceptable use policies, including but not limited to:
a. You may not make available via Silver Star Communications’ Network to others any material that is copyrighted or violates local, state or federal law.
b. You may not utilize the connection to Silver Star Communications’ Network for commercial purposes or personal gain and may not sell/re-sell such access.
c. You are responsible for all use of computer(s), whether used by you or others, connected via Silver Star Communications’ Network and for ensuring that any use does not invade or adversely affect the operation of Silver Star Communications’ Network.
d. Silver Star Communications may restrict or limit usage of Network for entertainment purposes: transfer of video, audio files, etc.
e. You may not send or relay UCE/SPAM/BULK emails.
f. You must be 18 years of age or older.
g. Silver Star Communications reserves the right to modify special promotions for Internet products.
h. DSL service requires that the location for service be within the Silver Star Communications telephone serving territory.
Contract Term: 1 and 2 year contracts may be completed over 36 months. 3 year contracts may be completed over 48 months. You may temporarily suspend Internet service during the contract term. You must reactivate service within 12 months and will be charged a $10 fee per reactivation. A move of service is considered a disconnect and new install; charges for new service will apply.
Service Details: Silver Star provides dial-up service, DSL high-speed Internet, high-speed via fiber to the home, and wireless Internet service. Internet service connection speeds are offered between your location and Silver Star Communications. Actual data transmission rates may fluctuate due to Internet congestion, server or router speeds, protocol overheads and other factors which cannot be controlled by Silver Star Communications. A “best-effort” level of service is all that is guaranteed. If we are called to your site and it is determined that the problem is other than Silver Star Communications’ Internet service, you will be billed $85/hour, with a minimum of one hour and pro-rated for each additional half hour increment.
Installation: Internet customers agree to pay installation fees as described online at www.silverstar.com or on the Internet application. DSL customers without phone service at locations without an existing telephone line must have a line installed for service. Wireless Internet customers may incur additional fees depending on location of service in relation to Silver Star’s wireless equipment.
Prior to installation, you are responsible for ensuring that your computer is configured for a high-speed connection. For DSL, you must have a working jack to connect the modem to. Silver Star Communications will provide additional inside wiring, if necessary, for $52/hour. If you install a network utilizing Silver Star Communications equipment, Silver Star Communications is not responsible for problems that may occur. We will work on network-related problems for $85/hour. Installation dates and times will be determined by Silver Star Communications. You are required to be present for installation; cancellation without notice will result in an $52 “no show” fee and rescheduling may result in a delay of service.
Equipment: Equipment rented from Silver Star Communications remains property of Silver Star Communications. Equipment rental rates are available online at www.silverstar.com or on the Internet application. Leased equipment that fails will be replaced at no cost to you. All maintenance and repair of the equipment shall be performed by a Silver Star technician. You may be charged for any repairs that are necessitated by any damage to or misuse of the equipment. Customer shall have no right to sell, give away, remove, or tamper with Silver Star owned equipment. Purchased Internet equipment required for service is under warranty by Silver Star Communications for 30 days for equipment failure, with the exception of natural causes (ex. lightening). DSL modems are required for service for DSL high-speed Internet service. Wireless Internet service requires a wireless equipment package. All other Internet-related equipment (routers, battery back-ups, etc.) will be under warranty by Silver Star Communications for thirty (30) days, and thereafter by the manufacturer. We are not responsible for equipment purchased and/or installed by you.
Early Termination: You will be subject to a termination charge of $15 per month for each remaining month of the Internet contract term.
Agreement:
a. Service Plans. You must subscribe to a base programming package in order to receive additional services such as premium movie services.
b. Programming Changes. Many changing considerations affect the availability of programming. Silver Star Communications
reserves the right to change, add, or delete our program packages and the channels within those packages, our prices, and any other service we offer, at any time.
c. Line Connection. In order to receive Digital TV service, a working DSL or Fiber connection must be in place between Silver Star Communications and your location. If you do not subscribe to DSL or Fiber high-speed Internet service, a $20 monthly connection fee will apply.
d. Blackouts. Certain programming, including sports events may be blacked out in your local reception area. Blackout restrictions are decided by the sports leagues and the other entities that own the local broadcast rights.
e. Business Customers. Additional terms and restrictions may apply to business applications.
Contract Term: 1 and 2 year contracts may be completed over 36 months. 3 year contracts may be completed over 48 months. You may temporarily suspend Digital TV service during the contract term. You must reactivate service within twelve months and will be charged a $10 fee per reactivation. A move of service is considered a disconnect and new install; charges for new service will apply.
Installation: Digital TV customers agree to pay installation fees as described online at www.silverstar.com or on the Digital TV application. Typical installation includes the setup of the set top box, router configuration, switch, and all devices already connected when the installer enters the premise. Additional configurations not covered in typical installation are subject to a $85 per hour charge, including the installation of multiple televisions, and cabling. Installation in rental units or homes requires signed authorization from owner. You are required to be present for installation; cancellation without notice will result in a $52 “no show” fee and rescheduling may result in a delay of service.
Equipment: The initial set top box and equipment is leased to customer at no charge, unless otherwise specified. Additional set top boxes may be leased for a monthly charge. Leased equipment includes a set top box, Switch, and Remote Control. Leased equipment shall remain exclusive property of Silver Star Communications. All maintenance and repair of the equipment shall be performed by a Silver Star technician. You may be charged for any repairs that are necessitated by any damage to or misuse of the equipment. Customer shall have no right to sell, give away, remove, transfer, or tamper with the equipment.
Equipment Return upon Termination of Services: Please notify Customer Service to reschedule the return of equipment. The cost of equipment will be charged to you if it is not returned upon termination. For a list of equipment costs, contact Customer Service.
Transfer of Equipment: We consider you to be responsible for all equipment necessary to receive Digital TV programming. You are liable for charges incurred in the use of your equipment by others until you notify us of a transfer. Leased equipment may not be transferred. Equipment may be transferred at the same property between owners with an authorized relinquish signature.
Early Termination: You will be subject to a termination charge of $15 per month for each remaining month of the Digital TV Contract.
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The following terms apply to all above services.
Payments and Plan Changes
Payment Schedule: Payments for service are due on the 20th of each month. A $5 finance charge will be assessed for each Internet and Digital TV account with a past due amount. Silver Star Communications reserves the right to request payment in advance. Silver Star Wireless late fees are described in the Delinquent Accounts section.
A returned check will be considered non-payment and a $15 processing fee will be charged. If the payment is insufficient a second time the customer will be required to pay in cash or with a credit cards. Insufficient payment returns may result in suspension of services.
Failure to pay monthly service charges shall give Silver Star Communications and Affiliates the right, without liability, to discontinue service. To restore service after a disconnect, you must pay the outstanding balance and a reconnect charge for non-payment of $32 for telephone, $20 for Internet, $5 Digital TV, and $35 for Wireless service.
Plan Changes: Customers may upgrade services at any time without incurring service fees. Downgrades to service will incur a $10 service fee.
Relinquishing Accounts: Customers may relinquish Internet, TV and Wireless service to another individual by submitting signed authorization. Internet and TV customers obtaining relinquished service must sign a new contract. Wireless customers obtaining relinquished service will be subject to exsiting contract terms and security deposit requirements.
Cancellation Terms: The term of this contract begins on the date service is provided to you; this contract shall continue until the expiration of the contract term. The term of this Contract is indefinite and service will continue until canceled as provided herein. Unless you notify Silver Star Communications and Affiliates of your desire to terminate service, we will automatically continue providing subscribed services on a monthly basis. You may cancel service by notifying us. You may be charged a deactivation fee and/or be responsible for early termination fees as specified under each service above. We may cancel your service at any time if you fail to pay amounts owing to us when due, subject to any grace periods, or breach any other material provision of this contract. In such case, you will still be responsible for payment of all outstanding balances accrued through that effective date, including deactivation fees specified under each service above.
30 Day Satisfaction Guarantee: You may terminate your service within 30 days of activation for any reason, with no penalties or early termination charges. In order to qualify for the 30 Day Satisfaction guarantee, you must 1) contact Silver Star Communications to cancel your plan, 2) return all equipment received with the original packaging, and 3) submit payment for all fees incurred on your account from the date of activation to termination, including but not limited to monthly plan charges, taxes, and equipment purchases. Failure to pay a statement is not considered termination of your account. Final billing for your account may take two full billing cycles to process charges.
Limits on our Responsibility
Periodic Service Interruptions: Silver Star Communications and affiliates will not be responsible for any failure to perform any obligation or provide any services hereunder due to any Act of God or nature, strikes, work stoppage, equipment or facilities shortages, governmental acts, directives or abuse, war, riot or civil commotion, or any other force beyond our immediate and reasonable control. Service may be interrupted from time to time for a variety of reasons. Silver Star Communications and Affiliates may schedule service interruptions to perform maintenance activities. By accepting service and the terms of this contract, you are consenting to allow us to contact you in writing by mail, in person by phone, by text message if you are a Wireless customer, and by email if you are an Internet customer.
Resolving Disputes
Binding Arbitration: Any dispute or claim arising out of or relating to this Contract or to any product or service provided in connection with this Contract (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory), will be resolved by binding arbitration under the rules and procedures of the American Arbitration Association, except that (1) you may take claims to small claims court if they qualify for hearing by such a court, or (2) you or we may choose to pursue claims in court if the claims relate solely to the collection of any debts you owe to us. However, even for those claims that may be taken to court, you and we both waive any claims for punitive damages and any right to pursue claims on a class or representative basis.
Waiver of Punitive Damage Claims and Class Actions: By this contract to arbitrate set forth above, both you and we are waiving certain rights to litigate disputes in court. If for any reason the arbitration clause is deemed inapplicable or invalid, you and we both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any rights to pursue any claims on a class or consolidated basis or in a representative capacity.
Your Rights: You have the right to terminate this contract in writing in the event that we fail to perform or observe conditions under this contract within 30 days after receiving written notice of the default. If with diligence and in good faith, repairs cannot be made in thirty days, Silver Star Communications and Affiliates shall have reasonable additional time, not to exceed 90 days, to make amends. If you cancel, suspend or defer any order for services under this contract after we have begun efforts to repair service, you shall pay all related fees and costs reasonably incurred for the initial term of this contract.
Attorney’s Fees: You agree to pay any reasonable attorney’s fees and legal expenses incurred by Silver Star Communications and Affiliates as a result of your failure to comply with the terms and conditions set forth in this contract. In the event of legal action arising out of or related to this Contract, including claims for non-payment of amounts owed, Lincoln County, Wyoming shall be the exclusive jurisdiction and legal venue for said action and this Contract shall be construed according to the laws of the State of Wyoming. This contract supersedes any previous contracts, verbal or written.
Changes in Terms: Periodic amendments to this contract will be issued as warranted. Any significant amendments to this contract will be sent to you. You always have the right to cancel your service at any time, and you may do so if you do not accept changed terms or conditions. If you do cancel, you will be subject to early termination fees as specified above.
Other Liability Limitations: Silver Star Communications and Affiliates shall not be responsible or liable to you or to any other person or entity for any act or omission of any person or entity other than Silver Star Communications and Affiliates, or due to any cause beyond the control of Silver Star Communictions and Affiliates, including but not limited to, acts or omissions of other communications carriers equipment manufacturers, lack of security, government actions or inaction, license restrictions, court orders, equipment failures, modifications, capacity limitations, vandalism, theft, criminal acts, terrorism, war, or accidents. Any liability of Silver Star Communications and Affiliates to you shall be limited to Silver Star Communications and Affiliates itself and shall not entitle you to any legal recourse against any owner, manager, employee, or any person representing Silver Star Communications and Affiliates. We will be responsible or liable to you only for up to 2 months of your average rate plan cost.
Privacy
Silver Star Communications takes protecting your privacy very seriously. To ensure your personal information is secure, we require a security password to access your account.
Silver Star Communications does not share, sell or rent any information regarding your account that is not already public knowledge to any other parties. If you opt-in for CPNI (see below), Silver Star will only use your information to tailor Silver Star’s services to you and improve our services.